PRODUCT SUPPORT PROGRAM FOR REPLACING AN EXTERNALLY CRACKED NRS COOLER ON CERTAIN CATERPILLAR PRODUCTS WITH A C13 ENGINE, AND C13 INDUSTRIAL ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING AN EXTERNALLY CRACKED NRS COOLER ON CERTAIN CATERPILLAR PRODUCTS WITH A C13 ENGINE, AND C13 INDUSTRIAL ENGINES

Usage:

TEBE7750-00

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17Jul2018

U-418

A-306

D-366

O-375

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING AN EXTERNALLY CRACKED NRS COOLER ON CERTAIN CATERPILLAR PRODUCTS WITH A C13 ENGINE, AND C13 INDUSTRIAL ENGINES
108C 108G		PS53811

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53811" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Jul2020

PROBLEM

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The existing NRS cooler can fail due to an external crack on certain Caterpillar Products with a C13 Engine, and C13 Industrial Engines. If the existing NRS cooler fails it will leak exhaust externally. This program does not cover any internal leak related failures, only external crack failures.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
14M 3	N9S00237-00257
16M 3	N9Y00231-00234
349F	HLB10009-10020, 20001-20002
349F L	BZ210027-10301, 10304, 10322, 10328, 10331 HPD10036, 10039-10237, 10246, 10250, 10255 KEA10016-10039, 20001-20005 TEW10002-10003
349F LXE	RAX10005-10009 SFG10002-10009
349F V-VG	WNA10005-10011, 20001
730C 2	2T400475-00477, 479-482, 484-487, 489-490, 492-493, 496, 498, 530-531, 545, 559-840, 842-845, 849, 852-853, 855, 866, 873, 877, 900, 912, 946, 960
730C 2 EJ	2T500141-00149
980M	KRS01903-01904, 1906-1907, 1909, 1911-1929, 1932-1933, 1935-1963, 2401-2424, 2426-2549, 2553-2757, 2759-2830, 2832, 2834, 2836-2838, 2841-2844, 2846-2850, 2852, 2854-2862, 2865, 2876, 2879, 2932, 2934, 2937-2938, 3029 MK210222-10257, 10259-10355, 10370-10375, 10377-10389, 10393-10396, 10429-10430, 10432 N8T00866, 880, 884-889, 891, 902-905, 907-910, 920-921, 923-925
982M	F9A00412-00416 K1Y01045-01047, 1049-1071, 1501-1682, 1712, 1745, 1748 MK610111-10116, 10118-10119, 10121-10142, 10146-10158, 10161, 10171, 10174, 10176, 10178-10180

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*****Group 2*****
C13	N3F02292-02295, 2311-2312, 2346, 2348, 2351, 2367-2372, 2384-2385, 2388, 2396-2397, 2404, 2420-2422, 2425, 2429, 2433-2434, 2439, 2441, 2443-2445, 2453, 2457-2459, 2463-2464, 2474-2475

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	7L6580	SEAL-O-RING
1	8T5917	SEAL-O RING
3	9N5085	CLAMP-V-BAND
1	2893107	GASKET
1	3249290	BELLOWS AS
1	4374425	SEAL-O-RING
1	4493068	COOLER GP-EXH -B
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	7L6580	SEAL-O-RING
1	8T5917	SEAL-O RING
3	9N5085	CLAMP-V-BAND
1	2893107	GASKET
1	3249290	BELLOWS AS
1	4374425	SEAL-O-RING
1	4493068	COOLER GP-EXH -B
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace externally cracked failed NRS cooler.

Refer to Disassembly and Assembly, "Exhaust Cooler (NRS) - Remove and Install".

Ensure that the Special Instruction, M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines", is utilized for draining and filling coolant system.

Take photos of the external crack or exhaust leak to attach to the claim when submitting.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 1
NOTE: All claims must include photo evidence of a cracked weld or external exhaust leak from the NRS cooler attached in SIMS. NOTE: Internal coolant leak NRS cooler failures are not covered under this program.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 4.0-hour job for Group 2
NOTE: All claims must include photo evidence of a cracked weld or external exhaust leak from the cooler attached in SIMS. NOTE: Internal coolant leak NRS cooler failures are not covered under this program.