PRODUCT SUPPORT PROGRAM FOR REWORKING THE AXLE ASSEMBLY ON CERTAIN 966M AND 972M MEDIUM WHEEL LOADERS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REWORKING THE AXLE ASSEMBLY ON CERTAIN 966M AND 972M MEDIUM WHEEL LOADERS

Usage:

TEBE7853-00

16Jul2018


J080

 
Containment -
After Failure Only

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REWORKING THE AXLE ASSEMBLY ON CERTAIN 966M AND 972M MEDIUM WHEEL LOADERS

3282 3260 3278
PS61393
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS61393" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.


TERMINATION DATE

31Jul2020

PROBLEM

The existing axle can have a leakage risk between the center housing and leg housing on certain 966M and 972M Medium Wheel Loader. This can affect both the front and rear axles, and on both sides.

AFFECTED PRODUCT

Model Identification Number
966M DYC00649, 710, 712, 714, 751-752, 755, 759-760, 772-774, 1119, 1121, 1125, 1200, 1205, 1224-1227, 1250-1251, 1265, 1271, 1277, 1279, 1292, 1297, 1304-1305, 1336-1339, 1352-1353, 1355, 1357

KJP02425-02426, 2451, 2458, 2460

LMM10207, 10223, 10235-10237, 10260-10262, 10264-10265
972M A8P01076, 1080, 1084-1085, 1090

GGN10202, 10213-10224, 10228, 10230

JPR00493, 509-510, 560-561, 586-590, 596-597, 861, 871

PARTS NEEDED

Qty

Part Number Description
1 1U9891 ADDITIVE-OIL
1 BULK_OIL AXLE OIL (60 LITERS)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-6000 hrs,
0-24 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
6001-12000 hrs,
25-48 mo 
53.0%
50.0%
0.0%
0.0%
35.0%
50.0%
 NOTE: This is a 20.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


 
1. Remove the tire.

Refer to UENR0378, Disassembly and Assembly, "Tire and Rim (Front) - Remove and Install", to remove the front tire.

Refer to UENR0378, Disassembly and Assembly, "Tire and Rim (Rear) - Remove and Install", to remove the rear tire.

2. Remove the axle.

Refer to UENR0378, Disassembly and Assembly, "Fixed Axle (Front) - Remove and Install", to remove the front axle.

Refer to UENR0378, "Oscillating Axle (Rear) - Remove and Install", to remove the rear axle.

3. Open the axle housing. Refer to UENR0378, Disassembly and Assembly, "Axle Housing - Disassemble", to open the axle housing.

4. Clean the axle abutment flanges by spraying isopropyl with a dust-free towel. Refer to Image1.1.1.
Image1.1.1
 
5. Apply anaerobic sealant Loctite? 5188 on the surfaces with activator/primer SF 7240 or SF 7649. Refer to Image1.1.2.

6. Reassemble the axle housing. Refer to UENR0378, Disassembly and Assembly, "Axle Housing - Assemble", for the axle housing assemble procedures to assemble the axle housing back. Use Loctite 243 thread locker on all of the leg housing to the center housing bolts. Tighten to a specified torque of 300 +/- 40 N.m.

7. Reinstall the axle.

Refer to UENR0378, Disassembly and Assembly, "Fixed Axle (Front) - Remove and Install", to remove the front axle.

Refer to UENR0378, "Oscillating Axle (Rear) - Remove and Install", to remove the rear axle.

Note: Allow 24 hours for cure time before filling axle with oil or running axle.

8. Reinstall the tire.

Refer to UENR0378, Disassembly and Assembly, "Tire and Rim (Front) - Remove and Install", to reinstall the front tire.

Refer to UENR0378, Disassembly and Assembly, "Tire and Rim (Rear) - Remove and Install", to reinstall the rear tire.
Image1.2.1
 
 

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