PRODUCT SUPPORT PROGRAM FOR REPLACING THE VALVES ON CERTAIN CATERPILLAR PRODUCTS WITH A C9.3 ENGINE, AND C9.3 GENERATOR SETS, INDUSTRIAL ENGINES, AND MARINE ENGINES Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE VALVES ON CERTAIN CATERPILLAR PRODUCTS WITH A C9.3 ENGINE, AND C9.3 GENERATOR SETS, INDUSTRIAL ENGINES, AND MARINE ENGINES

Usage:

TEBE7864-02

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26Jun2018

(Revised 19Oct2018)

U-355

A-264

D-310

O-318

TM-10

TA-3

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE VALVES ON CERTAIN CATERPILLAR PRODUCTS WITH A C9.3 ENGINE, AND C9.3 GENERATOR SETS, INDUSTRIAL ENGINES, AND MARINE ENGINES
1100 1105		PS53785

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53785" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 26Jun2018 (Revised 17Sep2018) Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

30Jun2020

PROBLEM

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The existing valves can be bent or damaged on certain Caterpillar Products with a C9.3 Engine, and C9.3 Generator Sets, Industrial Engines, and Marine Engines due to a misaligned test bench at the assembly facility. If the existing valves fail it will allow the valves to drop and cause damage to the heads and cylinder packs.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
12M 3	N9B00553-00555, 566-570, 574-587, 589-597, 600-609, 612-656 N9F00805-00807, 809-810, 812, 818, 820-822, 825, 827, 829-830, 832-836, 839-879, 881-883, 885-886, 888-920, 922, 924-957, 959-962 N9P00246-00264 N9R00331, 333
140M 3	N9D00940, 948-970, 972-1003, 1005-1048, 1050-1108, 1110-1112, 1115-1116, 1118-1122 N9G00269-00276 N9J00652, 658-660, 663, 665, 668, 670-671, 673-674, 676-682, 684-725, 727, 729-747, 749, 751-756, 758-784, 786-787, 790-793, 795-796 N9M00538-00543, 546-549
160M 3	N9L00171-00172 N9T00251-00284, 288, 300
336	YBN00143-00150
336E L	BZY02801-02846, 2855
336F	NBL20001-20008 YFD20003-20023, 20025
336F L	DSW20002-20006 KCS20029-20076, 20078-20172, 20177-20179 LCL20001-20006 RKB10855, 10859-10860, 10862-10863, 10872-10874, 10876-10877, 10879, 10881, 10888, 10891-10892, 10894-10895, 20001-20009, 20011-20021, 20023-20030, 20035-20048, 20051, 20053-20068, 20070-20087, 20089-20098, 20100-20108, 20110-20123, 20125-20143, 20145-20149, 20151-20152, 20154-20208, 20210-20216, 20218-20221, 20224-20225, 20227-20299, 20301-20326, 20328, 20331-20500, 20502-20507, 20509-20521, 20523-20529, 20531-20537, 20539-20542, 20545, 20551-20552, 20555, 20558, 20573-20574, 20576-20577, 20579-20580, 20590, 20610-20611, 20626, 20670-20671, 20673-20674, 20676, 20705, 20729-20730, 20749, 20851, 20939, 21086-21092, 21095-21109, 21113-21114, 21116-21120, 21122-21123, 21125-21141, 21143-21145, 21148-21151, 21154-21155, 21159-21160, 21162, 21164-21165, 21168, 21171, 21173, 21175, 21181-21182, 21184, 21186-21187, 21191, 21199-21200, 21206-21207, 21214-21215, 21223, 21237 SSN20059-20092, 20094-20162 TJE20006-20017 TZA10151-10155, 10167-10169, 20001, 20003-20045, 20047-20053, 20055-20080, 20084, 20092, 20107, 20128, 20277, 20281-20286, 20289, 20299
336F LN	LJY20014-20036, 20038-20076, 20078-20079 WCF20001-20005
336F LNXE	YBH20003-20007
336F LXE	DFY20011-20031 LTP20014-20047 PFL20003-20005
336F OEM	WGF10108, 10111-10113
336F XE	NAJ20002-20012
340F	RBD20012-20029 SGH20002-20015 WBX20001-20004 XBD20001-20005
345 GC	KEF00201-00209
568 GF	GF800227-00230
568 LL	L6800278-00288
725C 2	2L600150-00151 2T300441, 444-559
966 GC	SGW00205-00206
966L	FRS00217, 1135, 1293-1294, 1303-1306, 1309-1311, 1314-1320, 1322-1325, 1329-1398, 1400-1458, 1465-1466, 1468, 1471, 1473, 1479-1481, 1483-1484, 1500 FSL10235, 10371, 10376-10424, 10426-10431, 10436-10445, 10447-10462, 10464-10466, 10469-10472, 10474-10482, 10484-10485, 10487-10493, 10495-10497, 10502-10504, 10506, 10512-10513, 10519-10524, 10533, 10565, 10580, 10584
966M	EJA01719, 1725-1726, 1731, 1733-1735, 1741, 1744, 1746, 1748-1749, 1751-1752, 1755-1763, 1765-1767, 1769-1811, 1813-1872, 1883, 1891, 1894-1896, 1898-1899, 1917, 1923, 1925, 1927, 1929 GMS00160-00161 KJP02682, 2686-2687, 2689, 2691-2702, 2705-2789, 2795-2797, 2802 L8R10225-10253, 10255-10256 LMM10281-10326, 10328, 10333-10334, 10336 R8D01253
966M XE	B8P00476-00489, 491-497 FL200282-00309, 311-322, 325-333, 336, 338-340, 342-348, 350, 352-358, 363, 367, 382
972L	RFB01089-01102, 1105 YJW10215, 10217-10222
972M	A7800170 A8P01677-01719, 1722-1723 GGN10238-10245 LSJ01697, 1716-1729, 1731-1744, 1746, 1749, 1751-1772, 1774-1784, 1786-1815, 1821-1825, 1828-1835, 1843, 1855-1862, 1873-1875, 1882 M8W10222, 10225-10248
972M XE	L9S00195, 197, 199-206, 209-235, 237, 239-249, 251, 253-254, 256, 258-262, 265-267, 274, 284 M5S00358-00366
973T	MKL00308-00318, 326
D6 LGP	GZ900201
D6 XE LGP	LRG00201
D6T LGP	JML00388, 390, 397, 400-403, 405, 407, 409-415, 417-418, 421-434, 436-471, 474-485, 487-495, 497-501, 503-506, 509-510, 514, 525, 541, 561, 570, 584, 588 SGZ00249, 259-260, 262-266, 270, 272, 275-285, 287-292, 295-301, 303-371, 374, 380, 386
D6T LGP VPAT	K1R00120, 122-125, 127-132, 135 MH700460-00462, 472, 474, 477-478, 481, 484, 486-492, 494, 496, 498, 500-508, 510-600, 603-673, 680, 694, 699-702, 712
D6T XL	2B300137, 140-145, 147-149, 151, 153, 155-177, 179-181 NDY00303-00304, 306, 310, 312, 314, 316-317, 319-337, 339-383, 385, 387, 433
D6T XL VPAT	2D200105, 107-108 HYT00323, 326-336, 338-344, 346-353, 355-359, 363
D6T XW	AK700105-00106 MB500267, 269, 271-293, 295, 297-299
D6T XW VPAT	7C900111-00112, 114-116 JNM00391, 394-397, 399-400, 403-427, 429-443, 445, 450, 483
D7E	HKA00511-00517, 524
D7E LGP	SSH00452, 454-468, 470, 472, 475, 479, 482
PL72	P7200134, 136 P7300400-00401, 403, 406, 409
PM310 HRC	NMA00102-00105
PM310 LRC	KWA00102, 104
PM312 HRC	NJ900103-00111
PM313 HRC	JH900101-00105

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*****Group 2*****
C9.3	D9N05576-05608
C9.3B	NGH00119-00141

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*****Group 3*****
C9.3	C9300238-00245, 247-261, 263 CA900164, 166-176 CP900142, 150-172, 174, 176 CS901829-02000, 2002-2003

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
48	1W2715	LOCK-RETAINER
1	5P4892	SEAL-O-RING
1	6V8001	SEAL-O-RING
6	9M1974	WASHER-HARD
6	9X6000	BOLT
26	9X8268	WASHER
6	1613411	GASKET
24	2418384	RETAINER-SPRING
24	2558665	GUIDE - VALVE
24	2558679	SEAT-VLV SPRING
1	2621940	GASKET AS-HEAD
26	2632915	BOLT-12 POINT HD
6	2634016	SEAL-FUEL SYSTEM
24	3128619	SEAL-V STEM
6	3262041	SEAL-FUEL SYSTEM
6	3262042	SEAL-FUEL SYSTEM
24	3495303	SPRING-VALVE
24	3495307	SPRING-VALVE
3	4234359	TUBE AS-FUEL
1	4286096	KIT-F PUMP LINE
1	4286097	KIT-F INJ LINE
2	4286098	KIT-F INJ LINE
12	4901728	VALVE-EXHAUST
12	4901729	VALVE-INTAKE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
48	1W2715	LOCK-RETAINER
1	5P4892	SEAL-O-RING
1	6V8001	SEAL-O-RING
6	9M1974	WASHER-HARD
6	9X6000	BOLT
26	9X8268	WASHER
6	1613411	GASKET
24	2418384	RETAINER-SPRING
24	2558665	GUIDE - VALVE
24	2558679	SEAT-VLV SPRING
1	2621940	GASKET AS-HEAD
26	2632915	BOLT-12 POINT HD
6	2634016	SEAL-FUEL SYSTEM
24	3128619	SEAL-V STEM
6	3262041	SEAL-FUEL SYSTEM
6	3262042	SEAL-FUEL SYSTEM
24	3495303	SPRING-VALVE
24	3495307	SPRING-VALVE
3	4234359	TUBE AS-FUEL
1	4286096	KIT-F PUMP LINE
1	4286097	KIT-F INJ LINE
2	4286098	KIT-F INJ LINE
12	4901728	VALVE-EXHAUST
12	4901729	VALVE-INTAKE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
48	1W2715	LOCK-RETAINER
1	5P4892	SEAL-O-RING
1	6V8001	SEAL-O-RING
6	9M1974	WASHER-HARD
6	9X6000	BOLT
26	9X8268	WASHER
6	1613411	GASKET
24	2418384	RETAINER-SPRING
24	2558665	GUIDE - VALVE
24	2558679	SEAT-VLV SPRING
1	2621940	GASKET AS-HEAD
26	2632915	BOLT-12 POINT HD
6	2634016	SEAL-FUEL SYSTEM
24	3128619	SEAL-V STEM
6	3262041	SEAL-FUEL SYSTEM
6	3262042	SEAL-FUEL SYSTEM
24	3495303	SPRING-VALVE
24	3495307	SPRING-VALVE
3	4234359	TUBE AS-FUEL
1	4286096	KIT-F PUMP LINE
1	4286097	KIT-F INJ LINE
2	4286098	KIT-F INJ LINE
12	4901729	VALVE-INTAKE
12	4901730	VALVE-EXHAUST
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Upon failure of a valve replacement of all the valves and guides in the head will be required.

Refer to the appropriate Disassembly and Assembly manual for guidance on the repair.

When pin timing the engine use only the right side (as facing the flywheel) timing pin location on the housing for pin timing during repair.

Refill the radiator and engine with coolant. Refer to Special Instruction , M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines" for proper coolant fill procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-1000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 28.0-hour job for Group 1
This is a 28 hour job total to include all related work including but not limited to: Disassembly and assembly rebuild of the head cleaning and test of the unit.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-1000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 25.0-hour job for Group 2
This is a 25 hour job total to include all related work including but not limited to: Disassembly and assembly rebuild of the head cleaning and test of the unit.

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-1000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 25.0-hour job for Group 3
This is a 25 hour job total to include all related work including but not limited to: Disassembly and assembly rebuild of the head cleaning and test of the unit.