PRODUCT SUPPORT PROGRAM FOR INSPECTING THE INTAKE AND EXHAUST VALVES ON CERTAIN CATERPILLAR PRODUCTS WITH A C9.3 ENGINE, AND C9.3 GENERATOR SETS, INDUSTRIAL ENGINES, AND MARINE ENGINES
Usage:
TEBE7860-03
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| 05Jul2018 |
| (Revised 19Oct2018) |
U-384
A-285
D-335
O-344
TM-11
TA-5
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| Before/After | PRODUCT SUPPORT PROGRAM FOR INSPECTING THE INTAKE AND EXHAUST VALVES ON CERTAIN CATERPILLAR PRODUCTS WITH A C9.3 ENGINE, AND C9.3 GENERATOR SETS, INDUSTRIAL ENGINES, AND MARINE ENGINES |
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| 1100 1105 | PS45945 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45945" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 05Jul2018 (Revised 24Sep2018) Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 31Jul2020 |
PROBLEM
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| The existing valves can be bent or damaged on certain Caterpillar Products with a C9.3 Engine, and C9.3 Generator Sets, Industrial Engines, and Marine Engines due to a misaligned test bench at the assembly facility. If the existing valves fail it will allow the valves to drop and cause damage to the heads and cylinder packs. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 12M 3 | N9B00553-00555, 566-570, 574-587, 589-597, 600-609, 612-656 N9F00805-00807, 809-810, 812, 818, 820-822, 825, 827, 829-830, 832-836, 839-879, 881-883, 885-886, 888-920, 922, 924-957, 959-962 N9P00246-00264 N9R00331, 333 |
| 140M 3 | N9D00940, 948-970, 972-1003, 1005-1048, 1050-1108, 1110-1112, 1115-1116, 1118-1122 N9G00269-00276 N9J00652, 658-660, 663, 665, 668, 670-671, 673-674, 676-682, 684-725, 727, 729-747, 749, 751-756, 758-784, 786-787, 790-793, 795-796 N9M00538-00543, 546-549 |
| 160M 3 | N9L00171-00172 N9T00251-00284, 288, 300 |
| 336 | YBN00143-00150 |
| 336E L | BZY02801-02846, 2855 |
| 336F | NBL20001-20008 YFD20003-20023, 20025 |
| 336F L | DSW20002-20006 KCS20029-20076, 20078-20172, 20177-20179 LCL20001-20006 RKB10855, 10859-10860, 10862-10863, 10872-10874, 10876-10877, 10879, 10881, 10888, 10891-10892, 10894-10895, 20001-20009, 20011-20021, 20023-20030, 20035-20048, 20051, 20053-20068, 20070-20087, 20089-20098, 20100-20108, 20110-20123, 20125-20143, 20145-20149, 20151-20152, 20154-20208, 20210-20216, 20218-20221, 20224-20225, 20227-20299, 20301-20326, 20328, 20331-20500, 20502-20507, 20509-20521, 20523-20529, 20531-20537, 20539-20542, 20545, 20551-20552, 20555, 20558, 20573-20574, 20576-20577, 20579-20580, 20590, 20610-20611, 20626, 20670-20671, 20673-20674, 20676, 20705, 20729-20730, 20749, 20851, 20939, 21086-21092, 21095-21109, 21113-21114, 21116-21120, 21122-21123, 21125-21141, 21143-21145, 21148-21151, 21154-21155, 21159-21160, 21162, 21164-21165, 21168, 21171, 21173, 21175, 21181-21182, 21184, 21186-21187, 21191, 21199-21200, 21206-21207, 21214-21215, 21223, 21237 SSN20059-20092, 20094-20162 TJE20006-20017 TZA10151-10155, 10167-10169, 20001, 20003-20045, 20047-20053, 20055-20080, 20084, 20092, 20107, 20128, 20277, 20281-20286, 20289, 20299 |
| 336F LN | LJY20014-20036, 20038-20076, 20078-20079 WCF20001-20005 |
| 336F LNXE | YBH20003-20007 |
| 336F LXE | DFY20011-20031 LTP20014-20047 PFL20003-20005 |
| 336F OEM | WGF10108, 10111-10113 |
| 336F XE | NAJ20002-20012 |
| 340F | RBD20012-20029 SGH20002-20015 WBX20001-20004 XBD20001-20005 |
| 345 GC | KEF00201-00209 |
| 568 GF | GF800227-00230 |
| 568 LL | L6800278-00288 |
| 725C 2 | 2L600150-00151 2T300441, 444-559 |
| 966 GC | SGW00205-00206 |
| 966L | FRS00217, 1135, 1293-1294, 1303-1306, 1309-1311, 1314-1320, 1322-1325, 1329-1398, 1400-1458, 1465-1466, 1468, 1471, 1473, 1479-1481, 1483-1484, 1500 FSL10235, 10371, 10376-10424, 10426-10431, 10436-10445, 10447-10462, 10464-10466, 10469-10472, 10474-10482, 10484-10485, 10487-10493, 10495-10497, 10502-10504, 10506, 10512-10513, 10519-10524, 10533, 10565, 10580, 10584 |
| 966M | EJA01719, 1725-1726, 1731, 1733-1735, 1741, 1744, 1746, 1748-1749, 1751-1752, 1755-1763, 1765-1767, 1769-1811, 1813-1872, 1883, 1891, 1894-1896, 1898-1899, 1917, 1923, 1925, 1927, 1929 GMS00160-00161 KJP02682, 2686-2687, 2689, 2691-2702, 2705-2789, 2795-2797, 2802 L8R10225-10253, 10255-10256 LMM10281-10326, 10328, 10333-10334, 10336 R8D01253 |
| 966M XE | B8P00476-00489, 491-497 FL200282-00309, 311-322, 325-333, 336, 338-340, 342-348, 350, 352-358, 363, 367, 382 |
| 972L | RFB01089-01102, 1105 YJW10215, 10217-10222 |
| 972M | A7800170 A8P01677-01719, 1722-1723 GGN10238-10245 LSJ01697, 1716-1729, 1731-1744, 1746, 1749, 1751-1772, 1774-1784, 1786-1815, 1821-1825, 1828-1835, 1843, 1855-1862, 1873-1875, 1882 M8W10222, 10225-10248 |
| 972M XE | L9S00195, 197, 199-206, 209-235, 237, 239-249, 251, 253-254, 256, 258-262, 265-267, 274, 284 M5S00358-00366 |
| 973T | MKL00308-00318, 326 |
| D6 LGP | GZ900201 |
| D6 XE LGP | LRG00201 |
| D6T LGP | JML00388, 390, 397, 400-403, 405, 407, 409-415, 417-418, 421-434, 436-471, 474-485, 487-495, 497-501, 503-506, 509-510, 514, 525, 541, 561, 570, 584, 588 SGZ00249, 259-260, 262-266, 270, 272, 275-285, 287-292, 295-301, 303-371, 374, 380, 386 |
| D6T LGP VPAT | K1R00120, 122-125, 127-132, 135 MH700460-00462, 472, 474, 477-478, 481, 484, 486-492, 494, 496, 498, 500-508, 510-600, 603-673, 680, 694, 699-702, 712 |
| D6T XL | 2B300137, 140-145, 147-149, 151, 153, 155-177, 179-181 NDY00303-00304, 306, 310, 312, 314, 316-317, 319-337, 339-383, 385, 387, 433 |
| D6T XL VPAT | 2D200105, 107-108 HYT00323, 326-336, 338-344, 346-353, 355-359, 363 |
| D6T XW | AK700105-00106 MB500267, 269, 271-293, 295, 297-299 |
| D6T XW VPAT | 7C900111-00112, 114-116 JNM00391, 394-397, 399-400, 403-427, 429-443, 445, 450, 483 |
| D7E | HKA00511-00517, 524 |
| D7E LGP | SSH00452, 454-468, 470, 472, 475, 479, 482 |
| PL72 | P7200134, 136 P7300400-00401, 403, 406, 409 |
| PM310 HRC | NMA00102-00105 |
| PM310 LRC | KWA00102, 104 |
| PM312 HRC | NJ900103-00111 |
| PM313 HRC | JH900101-00105 |
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| *******Group 2******* | |
| C9.3 | D9N05576-05608 |
| C9.3B | NGH00119-00141 |
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| *******Group 3******* | |
| C9.3 | C9300238-00245, 247-261, 263 CA900164, 166-176 CP900142, 150-172, 174, 176 CS901829-02000, 2002-2003 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 48 | 1W2715 | LOCK-RETAINER (After Failure Only) |
| 1 | 5P4892 | SEAL-O-RING (After Failure Only) |
| 1 | 6V8001 | SEAL-O-RING (After Failure Only) |
| 6 | 9M1974 | WASHER-HARD (After Failure Only) |
| 6 | 9X6000 | BOLT (After Failure Only) |
| 26 | 9X8268 | WASHER (After Failure Only) |
| 6 | 1613411 | GASKET (After Failure Only) |
| 24 | 2418384 | RETAINER-SPRING (After Failure Only) |
| 24 | 2558665 | GUIDE - VALVE (After Failure Only) |
| 24 | 2558679 | SEAT-VLV SPRING (After Failure Only) |
| 1 | 2621940 | GASKET AS-HEAD (After Failure Only) |
| 26 | 2632915 | BOLT-12 POINT HD (After Failure Only) |
| 6 | 2634016 | SEAL-FUEL SYSTEM (After Failure Only) |
| 24 | 3128619 | SEAL-V STEM (After Failure Only) |
| 6 | 3262041 | SEAL-FUEL SYSTEM (After Failure Only) |
| 6 | 3262042 | SEAL-FUEL SYSTEM (After Failure Only) |
| 24 | 3495303 | SPRING-VALVE (After Failure Only) |
| 24 | 3495307 | SPRING-VALVE (After Failure Only) |
| 3 | 4234359 | TUBE AS-FUEL (After Failure Only) |
| 1 | 4286096 | KIT-F PUMP LINE (After Failure Only) |
| 1 | 4286097 | KIT-F INJ LINE (After Failure Only) |
| 2 | 4286098 | KIT-F INJ LINE (After Failure Only) |
| 12 | 4901728 | VALVE-EXHAUST (After Failure Only) |
| 12 | 4901729 | VALVE-INTAKE (After Failure Only) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 26% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 48 | 1W2715 | LOCK-RETAINER (After Failure Only) |
| 1 | 5P4892 | SEAL-O-RING (After Failure Only) |
| 1 | 6V8001 | SEAL-O-RING (After Failure Only) |
| 6 | 9M1974 | WASHER-HARD (After Failure Only) |
| 6 | 9X6000 | BOLT (After Failure Only) |
| 26 | 9X8268 | WASHER (After Failure Only) |
| 6 | 1613411 | GASKET (After Failure Only) |
| 24 | 2418384 | RETAINER-SPRING (After Failure Only) |
| 24 | 2558665 | GUIDE - VALVE (After Failure Only) |
| 24 | 2558679 | SEAT-VLV SPRING (After Failure Only) |
| 1 | 2621940 | GASKET AS-HEAD (After Failure Only) |
| 26 | 2632915 | BOLT-12 POINT HD (After Failure Only) |
| 6 | 2634016 | SEAL-FUEL SYSTEM (After Failure Only) |
| 24 | 3128619 | SEAL-V STEM (After Failure Only) |
| 6 | 3262041 | SEAL-FUEL SYSTEM (After Failure Only) |
| 6 | 3262042 | SEAL-FUEL SYSTEM (After Failure Only) |
| 24 | 3495303 | SPRING-VALVE (After Failure Only) |
| 24 | 3495307 | SPRING-VALVE (After Failure Only) |
| 3 | 4234359 | TUBE AS-FUEL (After Failure Only) |
| 1 | 4286096 | KIT-F PUMP LINE (After Failure Only) |
| 1 | 4286097 | KIT-F INJ LINE (After Failure Only) |
| 2 | 4286098 | KIT-F INJ LINE (After Failure Only) |
| 12 | 4901728 | VALVE-EXHAUST (After Failure Only) |
| 12 | 4901729 | VALVE-INTAKE (After Failure Only) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 26% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 48 | 1W2715 | LOCK-RETAINER (After Failure Only) |
| 1 | 5P4892 | SEAL-O-RING (After Failure Only) |
| 1 | 6V8001 | SEAL-O-RING (After Failure Only) |
| 6 | 9M1974 | WASHER-HARD (After Failure Only) |
| 6 | 9X6000 | BOLT (After Failure Only) |
| 26 | 9X8268 | WASHER (After Failure Only) |
| 6 | 1613411 | GASKET (After Failure Only) |
| 24 | 2418384 | RETAINER-SPRING (After Failure Only) |
| 24 | 2558665 | GUIDE - VALVE (After Failure Only) |
| 24 | 2558679 | SEAT-VLV SPRING (After Failure Only) |
| 1 | 2621940 | GASKET AS-HEAD (After Failure Only) |
| 26 | 2632915 | BOLT-12 POINT HD (After Failure Only) |
| 6 | 2634016 | SEAL-FUEL SYSTEM (After Failure Only) |
| 24 | 3128619 | SEAL-V STEM (After Failure Only) |
| 6 | 3262041 | SEAL-FUEL SYSTEM (After Failure Only) |
| 6 | 3262042 | SEAL-FUEL SYSTEM (After Failure Only) |
| 24 | 3495303 | SPRING-VALVE (After Failure Only) |
| 24 | 3495307 | SPRING-VALVE (After Failure Only) |
| 3 | 4234359 | TUBE AS-FUEL (After Failure Only) |
| 1 | 4286096 | KIT-F PUMP LINE (After Failure Only) |
| 1 | 4286097 | KIT-F INJ LINE (After Failure Only) |
| 2 | 4286098 | KIT-F INJ LINE (After Failure Only) |
| 12 | 4901729 | VALVE-INTAKE (After Failure Only) |
| 12 | 4901730 | VALVE-EXHAUST (After Failure Only) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 26% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| It is recommended all Affected Product listed in this letter with less than 250 hours be inspected as soon as possible using the attached procedure and a gauge tool to be provided by Caterpillar. To acquire the correct gauge tool contact the North American DSN Engine Tier 2 with your shipping address. Although the gauge appears simple the tolerances held are within 50 micron and should not be attempted to be duplicated in the field. All inspection should take place with the engine at ambient temperature. Note: The inspection tool should not require force to seat it over the valves. Upon finding damage document each cylinder with a photo that contains identification of the cylinder number and the issue found. Create a PSCRM Product Health Service Request (SR), mention this publication in the description along with the issue, Attach the photos / measurements to the SR prior to submitting to Caterpillar. If damage is confirmed by the Product Group analyst then replacement of all the valves and guides in the head will be required. Refer to the appropriate Disassembly and Assembly manual for guidance on the repair. When pin timing the engine use only the right side (as facing the flywheel) timing pin location on the housing for pin timing during repair. Refill the radiator and engine with coolant. Refer to Special Instruction , M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines" for proper coolant fill procedure. |
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SERVICE CLAIM ALLOWANCES
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