PRODUCT SUPPORT PROGRAM FOR REPLACING LINK ASSEMBLIES ON CERTAIN D8R LGP AND D8T LGP TRACK-TYPE TRACTORS EQUIPPED WITH SYSTEMONE UNDERCARRIAGE Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING LINK ASSEMBLIES ON CERTAIN D8R LGP AND D8T LGP TRACK-TYPE TRACTORS EQUIPPED WITH SYSTEMONE UNDERCARRIAGE

Usage:

TEBE5451-02

Show/hide table

13Jan2017

(Revised 23Apr2018)

N020
N030
N070
N184
N18C
N18D

Show/hide table

After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING LINK ASSEMBLIES ON CERTAIN D8R LGP AND D8T LGP TRACK-TYPE TRACTORS EQUIPPED WITH SYSTEMONE UNDERCARRIAGE
4169 4170 4171		PS53388

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53388" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 13Jan2017 (Revised 09Feb2017) Service Letter. Changes have been made to the Action Required.

Show/hide table

TERMINATION DATE

31Jan2019

PROBLEM

Show/hide table

The SystemOne Undercarriage on certain D8R LGP and D8T LGP Track-Type Tractors may develop dry track cartridges before an acceptable service life has been achieved. Caterpillar will participate to assure acceptable track sealing performance as long as certain guidelines and criteria are met.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
D8R II	6YZ01345
D8T	FMC00263, 309, 311-312, 314, 491, 549 J8B00902 KPZ00878, 945, 960, 1361-1362, 1486, 2069, 2175, 2179, 2458, 2572-2574, 2878-2879, 2885, 2908, 2974, 3130, 3214, 3216, 3630, 3632, 3634, 3658-3659, 3705, 3707, 3712-3714, 3722-3723, 3735, 3746-3747, 3946-3947, 4057, 4059, 4110-4111, 4134, 4139-4141, 4163-4165, 4170-4171 MLN01766-01768, 1884-1885, 1892, 1896-1900, 1924, 1926-1927, 1998, 2001-2003

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
2	5026141	LINK AS-TRACK (As required)
2	5026144	TRACK GP (As required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

(NOTE: When implementing this program the SystemOne link assembly should no longer be repaired. If a dry joint is detected, the link assembly must be replaced with a HD XL link assembly.)

If dry joints are detected in 304-5688 SystemOne link assembly, replace with 502-6141 HD XL link assembly.

Replacing link assemblies with the parts in this Service Letter may require additional undercarriage system changes. For a copy of a detailed replacement procedure, contact your dealership's Technical Communicator, who has been provided instructions by Caterpillar. 8 hours of labor is allowed for removal of the track frame idler guarding. Any additional undercarriage system changes are not covered under this program.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

Show/hide table

NOTE: This is a 8.0-hour job
8.0 hours of labor is provided for the removal of track frame idler guarding. If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. Component Proration - is intended to credit the customer?s account for unused life on link assemblies that are replaced rather than repaired. The following formula calculates the parts price that is claimed to Caterpillar: D/N - (Proration x 1.36 X D/N) If the customer chooses to install a MTO Track Gp instead, the proration amount allowed is based off of the 502-6141 Link Assembly D/N price, not the Track Gp D/N price. Proration is defined as the greater of the following: Prorated link wear = % link wear, as measured by CTS Prorated part hours = Part hours at time of failure divided by 6000 There will be no Caterpillar parts participation if any links are found to be cracked and: 1) Double Flange rollers were not installed to control thrust (per Finning TIR 2011-1202) 2) Or if a CTI has one thrust flange measurement less than 4mm (per REHS5396) 3. Or if % roller wear minus % link wear is greater than 40.