PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL FILLING HOSE ON CERTAIN 950M, 962M, 966M, 972M, 980M, AND 982M MEDIUM WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL FILLING HOSE ON CERTAIN 950M, 962M, 966M, 972M, 980M, AND 982M MEDIUM WHEEL LOADERS

Usage:

TEBE5376-01

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27Oct2016

(Revised 02Dec2016)

U-567

D-479

O-477

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL FILLING HOSE ON CERTAIN 950M, 962M, 966M, 972M, 980M, AND 982M MEDIUM WHEEL LOADERS
1273		PS53332

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53332" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 27Oct2016 Service Letter. Changes have been made to the Problem, Affected Product, and Service Claim Allowances.

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TERMINATION DATE

31Oct2018

PROBLEM

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The existing fuel filling 3581742/">358-1742 Hose can fail on certain 950M, 962M, 966M, 972M, 980M, and 982M Medium Wheel Loaders.

AFFECTED PRODUCT

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Model	Identification Number
950M	FTR00438-00724, 901-1135
962M	F2T00250-00420, 501-588
966M	DYC00654-00664, 666-667, 669-692, 694-774, 776-795, 1001-1054, 1056, 1058-1065, 1067-1077, 1079-1123, 1125-1131, 1133-1198, 1200-1208, 1211-1228, 1230, 1232-1233, 1235, 1237-1256, 1258-1267, 1269-1273, 1275-1284, 1286, 1288-1307
966M XE	P6C00502-00589, 901-1097
972M	JPR00479-00544, 546-574, 576-610, 801-912, 914-925, 927
972M XE	EDW00329-00415, 701-875
980M	N8T00445-00501, 503-531, 535-537, 539-627, 801-808, 810, 812-813, 815-820, 822-858, 860-863
982M	F9A00250-00283, 401-407

PARTS NEEDED

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Qty	Part Number	Description
1	3581742	HOSE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 5% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the fuel filling 3581742/">358-1742 Hose with same part number. Parts that will be procured by service parts centers will meet specification requirements.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-4000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
4001-6000 hrs, 25-36 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%