PRODUCT SUPPORT PROGRAM FOR INSTALLING SECONDARY DISPLAY SOFTWARE ON CERTAIN 926M, 930M, AND 938M SMALL WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING SECONDARY DISPLAY SOFTWARE ON CERTAIN 926M, 930M, AND 938M SMALL WHEEL LOADERS

Usage:

TEBE5380-01

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10Nov2016

(Revised 13Apr2018)

U-595

A-426

D-499

O-498

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR INSTALLING SECONDARY DISPLAY SOFTWARE ON CERTAIN 926M, 930M, AND 938M SMALL WHEEL LOADERS
7490 7610 7620 7606 7338 7601 7603		PS53342

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53342" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 10Nov2016 Service Letter. Changes have been made to the Rework Procedure.

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TERMINATION DATE

30Nov2019

PROBLEM

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The existing software can cause the secondary display to become inoperative on certain 926M, 930M, and 938M Small Wheel Loaders.

AFFECTED PRODUCT

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Model	Identification Number
926M	LTE00250-01260
930M	KTG00350-01116
938M	J3R00450-01232

PARTS NEEDED

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Qty	Part Number	Description
1	4927302	SFWR GP-A4030
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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The new 492-7302 Monitor Software Group is available in the form of a flash file through the Caterpillar Service Information System (SIS). Go to SIS web to make sure that the new flash file part number is still the latest part number. A newer part number may be available. SIS web only displays the latest available flash file. Refer to M0077404, Testing and Adjusting, "Module - Flash Program", for installing software.

Equipment Required:

- 457-6114 Cable Assembly - 14-pin compatible Communication (Comm) Adapter cable
- Current version of Cat? Electronic Technician (Cat ET) Service Tool
- PC with an Ethernet Port

Note: The display can only be flashed with a Ethernet connection. To flash, connect an Ethernet cable to the RJ45 port on the CA3 adapter harness. Connect the remaining end of the Ethernet cable to the LAN connection on the personal computer.

1. Temporarily disable Product Link by switching off the battery disconnect switch and removing Product Link fuse (1) on the left side of the cab. Refer to Image1.2.1.

2. Switch the battery back on and turn the key switch to the ON position. With Product Link disabled, the "Application Error" dialog box on the display should disappear.

3. Flash the new software. Refer to M0077404, Testing and Adjusting, "Module - Flash Program". Install one end of the Ethernet cable into the 457-6114 Cable Assembly. Refer to Image1.2.2 and Image1.2.3. Install the other end of the Ethernet cable into the personal computer. Refer to Image1.2.4.

4. After successfully flashing the software, turn the key switch to the OFF position and switch the battery disconnect switch back off.

5. Install the Product Link fuse and then switch the battery disconnect back on. The machine is now ready for service.

Note: If the monitor still does not operate correctly, contact your Caterpillar Dealerships Technical Communicator and submit this information to the Dealer Solution Network (DSN) via the DSN-Product Health inquiry type. Please, reference the Service Letter number in the description and making sure to reference this Service Letter number in the Service Request.