PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DECLARATION OF CONFORMITY (DOC) ON CERTAIN 966M XE WHEEL LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DECLARATION OF CONFORMITY (DOC) ON CERTAIN 966M XE WHEEL LOADERS

Usage:

TEBE5439-01

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22Nov2016

(Revised 04Jan2017)

O-517

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DECLARATION OF CONFORMITY (DOC) ON CERTAIN 966M XE WHEEL LOADERS
7000 1000 7610 7620 7490 0374		PI32709

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32709" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32709" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 22Nov2016 Service Letter. Changes have been made to the Affected Product.

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COMPLETION DATE	TERMINATION DATE
31May2017	30Nov2017

PROBLEM

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The Declaration of Conformity (DoC) needs to be replaced on certain 966M XE Wheel Loaders. The existing Declaration of Conformity (DoC) is missing the updated EMC Directive (2014/30/EU).

AFFECTED PRODUCT

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Model	Identification Number
966M XE	P6C00978, 986-991, 993, 995-996, 998-1017, 1019-1021, 1023-1030, 1032-1073, 1076-1079, 1081, 1083

PARTS NEEDED

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No parts needed for this program

ACTION REQUIRED

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Reprint the corrected Declaration of Conformity (DoC). Deliver the corrected Declaration of Conformity (DoC) to the machine. Then obtain and destroy the old Declaration of Conformity (DoC).

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

NOTE: This is a 0.5-hour job
Note: Travel Time and Mileage will be allowed for this repair.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE DECLARATION OF CONFORMITY (DOC)

MODELS INVOLVED - CERTAIN 966M XE WHEEL LOADERS

Dear Cat Product Owner:

The Declaration of Conformity (DoC) needs to be replaced on the products listed below. The existing Declaration of Conformity (DoC) is missing the updated EMC Directive (2014/30/EU). You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 22Nov2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 22Nov2016 Service Letter