PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYSTAT HOSES ON CERTAIN 924K, 930K, 938K 926M, 930M, AND 938M SMALL WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYSTAT HOSES ON CERTAIN 924K, 930K, 938K 926M, 930M, AND 938M SMALL WHEEL LOADERS

Usage:

TEBE5516-00

Show/hide table

02Feb2017

U-64

A-42

D-50

O-53

Show/hide table

After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE HYSTAT HOSES ON CERTAIN 924K, 930K, 938K 926M, 930M, AND 938M SMALL WHEEL LOADERS
5057 3016		PS53403

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53403" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

28Feb2022

PROBLEM

Show/hide table

The existing hystat hoses may fail on certain 924K, 930K, 938K 926M, 930M, and 938M Small Wheel Loaders. The typical failure mode presents itself as a leak from the hose material. If any of the existing hystat hoses fails, it can result in a loss of hydraulic fluid.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
930K	FRK00403-00406
930M	KTG02169-02217
938K	REP00552-00562, 567-569
938M	J3R02825-02953

Show/hide table

*****Group 2*****
924K	SNZ00367-00377
926M	LTE02758-02844

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	4334276	HOSE AS
1	4352118	HOSE AS
1	4700445	HOSE AS
1	4700446	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 3% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	4334276	HOSE AS
1	4352118	HOSE AS
1	4700447	HOSE AS
1	4700448	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

In the event of hystat hose failure, replace all four of the existing hoses with new hoses.

Note: Ensure that all safety information, warnings, and instructions are read and understood before any operation or any maintenance procedures are performed. Refer to the Operation and Maintenance Manual "Safety Section".

Refer to the Service Manual if/as necessary.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-5000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 8.0-hour job for Group 1

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-5000 hrs, 0-36 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%