PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 457-5870 HYDRAULIC HOSE ON CERTAIN 963K TRACK-TYPE LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 457-5870 HYDRAULIC HOSE ON CERTAIN 963K TRACK-TYPE LOADERS

Usage:

TEBE5540-00

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23Nov2016

U-618

O-519

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Before/After	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND POSSIBLY REPLACING THE 4575870/">457-5870 HYDRAULIC HOSE ON CERTAIN 963K TRACK-TYPE LOADERS
5057 3003 5068		PS45295

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45295" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Nov2018

PROBLEM

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The existing 4575870/">457-5870 hydraulic hose, that is routed on the machine left hand side between the hydraulic filter and the hydraulic piston pump , can rub against the machine frame when a Clip-Loop has been omitted during machine assembly on certain 963K Track-Type Loaders. If the 4575870/">457-5870 hydraulic hose routing is not secured by 6V-1889 Clip-Loop, it can prematurely fail and leak.

AFFECTED PRODUCT

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Model	Identification Number
963K	LBL00103-00124, 126-127, 129-140, 143, 145-158, 160-163, 166-175, 177-197

PARTS NEEDED

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Qty	Part Number	Description
1	6V1889	CLIP-LOOP
2	6V9746	SEAL-O-RING-ORFS (After Failure Only)
1	8T4121	WASHER-HARD
1	8T4137	BOLT-HEX HEAD
1	4575870	HOSE AS (After Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Inspect the 4575870/">457-5870 Hydraulic Hose from the Left Hand side machine fender (see Image 1).

Verify that 6V-1889 Clip-Loop has been installed to secure the hose routing (see Image 2). Check that there's no interference between the hose and the machine frame nor any early wear on the hose material.

If the Clip-Loop is missing, install one 6V-1889 Clip-Loop on a machine frame boss, using one 8T-4121 washer and one 8T-4137 bolt.

If the 4575870/">457-5870 Hydraulic Hose started being damaged due to frame interference, replace by the same part number with new seals and secure the hose routing using one Clip-Loop 6V-1889.
Refer to UENR0012 Disassembly and Assembly Manual as necessary for bottom guards removal and install.

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Image1

Image2

Image3

SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 0.5-hour job
5 hours total are allowed in case of an after failure repair that requires to replace the hydraulic hose. Up to $130 can be claimed for topping off the hydraulic oil level.

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