PRODUCT SUPPORT PROGRAM FOR INSTALLING HOOD SUPPORT BRACKETS ON CERTAIN 980K MEDIUM WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSTALLING HOOD SUPPORT BRACKETS ON CERTAIN 980K MEDIUM WHEEL LOADERS

Usage:

TEBE5546-00

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13Feb2017

L030

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR INSTALLING HOOD SUPPORT BRACKETS ON CERTAIN 980K MEDIUM WHEEL LOADERS
0635 0679 7050 7251 7253 7277		PS61347

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61347" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

28Feb2019

PROBLEM

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The existing clamshell hood can exhibit damage due to excessive motion on certain 980K Medium Wheel Loaders.

AFFECTED PRODUCT

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Model	Identification Number
980K	GTZ00208, 295, 311, 609, 671

PARTS NEEDED

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Qty	Part Number	Description
2	4P7429	CLIP-LADDER
61	7I1024	GUARD-BULK
16	7X0579	WASHER-HARD
14	8T0389	LOCKNUT
4	8T0639	BOLT-HEX HEAD
20	8T4121	WASHER-HARD
4	8T4137	BOLT-HEX HEAD
1	8T4172	BOLT-HEX HEAD
8	8T4195	BOLT-HEX HEAD
8	8T4196	BOLT-HEX HEAD
1	8T4223	WASHER-HARD
3	8T5005	BOLT-HEX HEAD
8	8T6912	BOLT-HEX HEAD
6	9M5884	BUMPER
4	9X8256	WASHER
10	0858091	BOLT-HEX HEAD
1	1183146	LATCH AS-ROTARY
1	1293180	LOCKNUT-JAM
8	1313540	LOCKNUT-JAM
2	1608500	NUT-HEX
21	1622480	RIVET
24	1984777	WASHER-HARD
1	2720002	STRIKER AS
290	3007318	SEAL
2	3167175	BAFFLE
1	3167211	PANEL AS-TOP
1	3167213	PANEL AS-LH
1	3167220	PANEL AS-REAR
8	3456168	WASHER
1	4169773	BLOCK
1	4194930	BRACKET AS
2	4350938	GUIDE AS
1	4351390	PANEL AS-RH
1	4572225	BRACKET-LH
1	4572226	BRACKET-RH
8	4617578	COLLAR
2	4724128	BUMPER AS
2	5019794	GUIDE AS
4	5036212	SHIM
12	5036242	SHIM
1	5149645	SUPPORT AS
1	5149647	SUPPORT AS-LH
1	5149649	SUPPORT AS-RH
1	5184806	BAFFLE GP (LH)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to M0074528, Special Instruction, "Hood Durability Improvements on Certain 980K, 980M, and 982M Medium Wheel Loaders", for the following Rework Instructions:
- Hood Stabilizer Guides
- Hood clamshell and side panel mounting hardware (refer to REHS8974, Special Instruction, "Procedure to Improve The Rear Hood on Certain K Series Medium Wheel Loaders", for 472-4128 Bumper, 160-8500 Nut, and 419-4930 Bracket installation)
- Hood hinge shims
- Hydraulic tank hood wear block

Refer to SEPD1685, Service Magazine, "A new Hood Guide as an Optional Metallic Service replacement Kit Used on Certain Wheel Loader", for the 435-0938 Metallic Hood guide installation.

Refer to the attached Rework Procedure for the following parts installation:
- 300-7318 Shield Seal
- 9M-5884 Fender Bumpers

If needed, refer to REHS8986, Special Instruction, "Hood Structure Field Assembly Instructions", that contains the assembly procedure and the installation information to assemble K series Wheel Loader hood structure for field assembly.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 49-60 mo	50.0%	50.0%	50.0%	0.0%	0.0%	50.0%
8001-10000 hrs, 61-72 mo	33.0%	0.0%	0.0%	50.0%	50.0%	50.0%

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NOTE: This is a 20.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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Note: Ensure that all safety information, warnings, and instructions are read and understood before any operation or any maintenance procedures are performed. Refer to the Operation and Maintenance Manual "Safety Section".

Refer to the Service Manual if/as necessary.

1. If damaged, replace the existing 300-7318 Shield Seal with new ones. Refer to Image1.1.1.

Image1.1.1

2. If damaged, replace the existing 9M-5884 Fender Bumpers with new ones. Refer to Image1.2.1.

Image1.2.1

3. In case of failures on 980K fixed rear hood group structures, especially around 316-6782 and 312-4092 Brackets, apply REHS9619, Special Instruction, "Rework Procedure for 980K Fixed Rear Hood Structures". Refer to Image1.3.1.