PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOWER HITCH BEARING SHIM ON CERTAIN 906M AND 908M COMPACT WHEEL LOADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOWER HITCH BEARING SHIM ON CERTAIN 906M AND 908M COMPACT WHEEL LOADERS

Usage:

TEBE5374-00

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20Oct2016

U-557

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE LOWER HITCH BEARING SHIM ON CERTAIN 906M AND 908M COMPACT WHEEL LOADERS
7113 7114		PS45260

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45260" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Oct2017

PROBLEM

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The lower hitch bearing shim needs to be replaced on certain 906M and 908M Compact Wheel Loaders. The hitch may be incorrectly assembled which can lead to knocking noises from the hitch and early life failure.

AFFECTED PRODUCT

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Model	Identification Number
906M	H6601013
908M	H8801068, 1076

PARTS NEEDED

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Qty	Part Number	Description
1	1382172	SHIM
2	2924876	SHIM
1	2940884	CAP AS.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Disassemble and replace the lower hitch bearing shim.

Refer to KENR5217, Disassembly and Assembly instructions:

- "Cab - Remove"
- "Loader Frame from Rear Frame - Separate"
- "Loader Frame from Rear Frame - Connect"
- "Cab - Install"

Note: The Disassembly and Assembly instructions must be followed exactly as described to ensure a correct repair.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 23.0-hour job
Note: 23.0 hours are allowed for completion of this Rework Procedure which includes: cab removal, disassembly (front and rear frame separate), shimming and assembly of the hitch, assembly (front and rear frame connect), and cab installation. Note: Additionally, a maximum allowance of $150 US Dollars is allowed for O-ring and hydraulic oil replacement.

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