Usage:
| 10Jul2017 |
B014
B090
B095
B150
B170
D100
D106
D180
W511
Z800
Z850
| Containment - Before/After (Limited distribution) | PRODUCT SUPPORT PROGRAM FOR REPLACING THE PL241 CELLULAR PRODUCT LINK DEVICE ON CERTAIN CATERPILLAR AND NON-CATERPILLAR PRODUCTS |
|
| 7606 7610 7620 | PS90716 |
|
| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim. |
| NOTE: | When reporting the repair, use "PS90716" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
TERMINATION DATE |
| 31Jul2018 |
PROBLEM
| The existing PL241 can fail to communicate resulting in a "Not Reporting" status in VisionLink. |
AFFECTED PRODUCT
| Model | Identification Number |
| *******Group 1******* | |
| 236 | 4YZ06027 |
| 236D | BGZ01426 |
| 904B | B4L00262, 484, 849, 853 |
| TL1055C | KDE00281 |
| TL1255C | DHW00300 |
| *******Group 2******* | |
| 769C | 01X03024, 3076, 3079, 3214, 4172-4174, 4313, 4798, 5933, 6148, 6190 |
| 773B | 63W02151, 2541, 2604, 2641, 2735, 2755, 3131, 3133, 4511 |
| 777D | 3PR00300 |
| 966F II | 1SL02526 |
| 972G | 4WW00268, 400 7LS00425, 443 |
| 972G II | AWP00405 |
| 973 LGP | 86G00225 |
| 980F | 8CJ00923 |
| 980G | 2KR01039, 1163, 1279, 1472, 1571, 1577, 2562, 3203, 3383, 4066, 4270, 4685, 4805 |
| 980G II | AWH01719 |
| 980H | JMS02897 |
| 988F | 8YG00117, 833 |
| 990H | BWX00313 |
PARTS NEEDED
Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 4402105 | PL641 Radio |
| 1 | 4679246 | HARNESS AS |
| 1 | 5395807 | PL641 Firmware |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 4402105 | PL641 Radio |
| 1 | 4679246 | HARNESS AS |
| 1 | 5395807 | PL641 Firmware |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
| Replace the cellular PL241 with a new PL641 cellular radio. Caterpillar Electronic Technician (ET) 2016C or newer should be used to perform any software updates. Refer to the attached Rework Procedure. NOTE: This program supports all non-Caterpillar Products listed in Image 1 below. Use 99Z00015 as the serial number when filing the claim. NOTE: Ensure that the Machine Make, Machine Model, and Machine Serial Number are included in the Service Letter claim story. Failure to provide this information in the claim story will result in the claim getting rejected. |
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| Image1 |