PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REPLACING WHEEL ASSEMBLY FOR 777G OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REPLACING WHEEL ASSEMBLY FOR 777G OFF-HIGHWAY TRUCKS

Usage:

TEBE6416-02

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31Jul2017

(Revised 28Feb2019)

U-397

A-272

D-329

O-335

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR INSPECTING AND REPLACING WHEEL ASSEMBLY FOR 777G OFF-HIGHWAY TRUCKS
4016 4006 4251		PS53537

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53537" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 31Jul2017 (Revised 04Aug2017) Service Letter. Changes have been made to the Termination Date.

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TERMINATION DATE

31Jan2019

PROBLEM

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The 3083212/">308-3212 Wheel Splines need to be inspected during a planned rebuild or CCR and replaced if they do not fall within the Reusability Guidelines on certain 777G Off-Highway Trucks.

AFFECTED PRODUCT

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Model	Identification Number
777G	GT700142-00157 RDR00102-00343 TNM00101-00862
777G OEM	T4Y00100-00203 T5A00100-00119

PARTS NEEDED

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Qty	Part Number	Description
1	3083212	WHEEL-FRONT
20	3215144	BOLT-WHEEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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During a CCR or Rebuild, inspect the 3083212/">308-3212 Front Wheel Splines for wear and reusability. Refer to the attached Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
5001-25000 hrs, 25-72 mo	33.0%	0.0%	0.0%	0.0%	50.0%	100.0%

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NOTE: This is a 0.0-hour job
No labor will be allowed since this program is to be implemented during a CCR or rebuild.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

Rework Procedure

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During a CCR or Rebuild, inspect the 3083212/">308-3212 Front Wheel Splines for wear and reusability. Follow the Reuse and Salvage Guidelines for your model 777G Off-Highway Truck for gear and spline teeth wear.

If your part is not able to be reused due to spline wear and needs replaced, this service letter can be applied. Photos of the gear teeth wear along with photos of the date code are required with the claim.

Please use the below pictures as an example for required photos.

Example of Spline Wear