PRODUCT SUPPORT PROGRAM FOR REWORKING THE HOOD GROUP ON CERTAIN 793F OFF-HIGHWAY TRUCKS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REWORKING THE HOOD GROUP ON CERTAIN 793F OFF-HIGHWAY TRUCKS

Usage:

TEBE6410-01

21Jul2017
(Revised 25Oct2017)


L100

 
Containment -
Before/After

 (Limited distribution) 
  

PRODUCT SUPPORT PROGRAM FOR REWORKING THE HOOD GROUP ON CERTAIN 793F OFF-HIGHWAY TRUCKS

7251
PS90726
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

NOTE:

When reporting the repair, use "PS90726" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 21Jul2017 Service Letter. Changes have been made to the Affected Product.


TERMINATION DATE

31Jul2019

PROBLEM

The existing 9M-3835 Rubber Latches securing the hood can break on certain 793F Off-Highway Trucks. If the existing 9M-3835 latches fail, it can cause the hood to be unsecured.

AFFECTED PRODUCT

Model Identification Number
793F  SSP00791, 856

PARTS NEEDED

Qty

Part Number Description
8 3T7857 PLUG-BUTTON
8 5B2183 NUT-JAM
1 8T1579 PAWL
8 8T4121 WASHER-HARD
8 8T4133 NUT
8 8T4136 BOLT-HEX HEAD
4 8Y4000 LATCH AS
2 1782593 BUMPER
2 3589608 PLATE
1 3603882 PANEL AS
1 3603895 PLATE
1 4241951 SUPPORT AS
1 4316279 PANEL AS
1 4316282 PANEL AS
1 4316286 PANEL AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Refer to the Service Manual if/as necessary and see Special Instruction REHS8627 "Procedure to Improve the Truck Hood Group on Certain 793F, 793F CMD, and 793F XQ Off-Highway Trucks".

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-24000 hrs,
0-96 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 8.0-hour job



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 

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