PRODUCT SUPPORT PROGRAM FOR REPLACING THE 9U-9857 TUBE ON CERTAIN 785, 785B, 785C, 789, 789B, 789C, AND 793B OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 9U-9857 TUBE ON CERTAIN 785, 785B, 785C, 789, 789B, 789C, AND 793B OFF-HIGHWAY TRUCKS

Usage:

TEBE6375-03

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26Jun2017

(Revised 25Mar2019)

H070
H071
H072
H073

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Containment - Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 9U-9857 TUBE ON CERTAIN 785, 785B, 785C, 789, 789B, 789C, AND 793B OFF-HIGHWAY TRUCKS
3160		PS90712

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Containment Program can be administered either before or after a failure occurs. In either case the decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:	When reporting the repair, use "PS90712" as the Part Number and "7777" as the Group Number. If administered before failure, use "56" as Warranty Claim Description and "T" as the SIMS Description Code. If administered after failure, use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.
NOTE:	The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 26Jun2017 (Revised 12Jun2018) Service Letter. Changes have been made to the Termination Date.

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TERMINATION DATE

30Jun2021

PROBLEM

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The existing 9U-9857 Tube can fail on certain 785, 785B, 785C, 789, 789B, 789C, and 793B Off-Highway Trucks. If the existing 9U-9857 Tube fails it can cause unplanned downtime.

AFFECTED PRODUCT

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Model	Identification Number
785	8GB00226-00230, 275, 279, 299, 363, 384, 391, 443, 486, 508, 520-521, 524
785B	6HK00101, 107, 130, 227, 324, 467, 469, 489-490, 492, 495-498, 500, 543, 551-552, 593, 631, 633-634, 637, 693, 697-699
785C	APX00386-00387, 390, 662, 664, 695, 703, 705, 724, 995, 1128
789	9ZC00211, 366, 552, 554, 566, 576, 623, 634
789B	7EK00113-00114, 120-122, 127, 129, 132, 240-241, 246, 287-288, 299-301, 303, 407, 421-422, 435, 493-495, 497
789C	2BW00102-00103, 768
793B	1HL00220, 274

PARTS NEEDED

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Qty	Part Number	Description
1	HOSE	DEALER FABRICATED HOSE/TUBE ASSEMBLY
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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This Service Letter provides support for the dealer to fabricate an improved hydraulic tube.

The Transmission Serial Number MUST be referenced in the warranty claim.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-18000 hrs, 0-36 mo	100.0%	0.0%	0.0%	100.0%	0.0%	0.0%

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NOTE: This is a 3.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
$677.00 (US) MISC charge is allowed for material used to fabricate the locally sourced hydraulic tube. Include the Transmission Serial Number in the comments section of the warranty claim.

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