PRODUCT SUPPORT PROGRAM FOR UPDATING THE ALL-WHEEL DRIVE HOSES ON CERTAIN 120M MOTOR GRADERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE ALL-WHEEL DRIVE HOSES ON CERTAIN 120M MOTOR GRADERS

Usage:

TEBE6333-00

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19Jun2017

V21A
V21D
V27U
V351

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Containment - After Failure Only (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR UPDATING THE ALL-WHEEL DRIVE HOSES ON CERTAIN 120M MOTOR GRADERS
5057		PS61357

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Containment Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer and service rep. Obtain the service reps Goodwill Approver Code before completing the repair. EAME dealers should use their standard Industry Group specific goodwill approval codes. The Goodwill Approver Code must be included when submitting the claim.

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NOTE:

When reporting the repair, use "PS61357" as the Part Number and "7777" as the Group Number. Use "96" as Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Jun2019

PROBLEM

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The All-Wheel Drive (AWD) hoses routing is not consistent from machine to machine on certain 120M Motor Graders. This incorrect routing may create hose rubs that will lead to early hour hose failure.

AFFECTED PRODUCT

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Model	Identification Number
120M	D9W00500-00503, 506, 511, 513

PARTS NEEDED

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Qty	Part Number	Description
4	1P3703	SEAL-RECTANGULAR
1	3D2824	SEAL-O-RING-STOR
4	4J5477	SEAL-O-RING-ORFS
4	5K9090	SEAL-O-RING-ORFS
8	6V8397	SEAL-O-RING-ORFS
1	6V8714	ADAPTER-STR
6	6V9746	SEAL-O-RING-ORFS
1	6V9854	ADAPTER-ELBOW
6	7K1181	STRAP-CABLE
52	1602248	SLEEVE-BULK
104	1602250	SLEEVE-BULK
52	1602252	SLEEVE-BULK
1	4339262	HOSE AS
1	4339270	HOSE AS
2	4340810	STRAP AS
1	4434835	HOSE AS
2	4434837	HOSE AS
1	4434838	HOSE AS
1	4434839	HOSE AS
1	4434840	HOSE AS.
2	4434841	HOSE AS
1	4434842	HOSE AS.
1	4434844	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the All-Wheel Drive (AWD) hoses, as specified in Special Instruction REHS8785, "Procedure For Updating All-Wheel Drive Hoses on Certain 120M, 120M Series 2, 12M Series 2, 12M Series 3, 14L, 140M, 140M Series 2, 140M Series 3, 160M, 160M Series 2, and 160M Series 3 Motor Graders".

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-8000 hrs, 0-72 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%