PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BOOM ON CERTAIN 311F, 312E, 312F, 313F, 314E, 315F, 316E, AND 316F EXCAVATORS
Usage:
TEBE5340-00
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| 25Apr2017 |
U-226
A-149
D-180
O-186
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| Priority | PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE BOOM ON CERTAIN 311F, 312E, 312F, 313F, 314E, 315F, 316E, AND 316F EXCAVATORS |
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| 6501 | PI32758 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI32758" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32758" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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COMPLETION DATE |
TERMINATION DATE |
| 31Oct2017 | 30Apr2018 |
PROBLEM
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| The boom needs to be replaced on certain 311F, 312E, 312F, 313F, 314E, 315F, 316E, and 316F excavators. The existing boom can fail during early hour operation. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 311FL | JFT01073, 1081 |
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| *******Group 2******* | |
| 312E | GAC02417, 2427 |
| 313F L | PRG00225-00226 |
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| *******Group 3******* | |
| 314E CR | ECN01320-01321, 1323, 1325, 1328-1329 |
| 314E LCR | YCW00623 |
| 315FL | TDY00369, 371, 373, 376, 378 |
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| *******Group 4******* | |
| 312F GC | FKE00404-00405 |
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| *******Group 5******* | |
| 313F LGC | GJD00629-00631 |
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| *******Group 6******* | |
| 316E L | DZW02465 |
| 316F L | ECZ00184 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3671487 | BOOM AS-BRG |
| 1 | BULK_OIL | HYDRAULIC OIL 10 LITERS (IF REQUIRED) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 5% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 4360234 | BOOM AS-BRG |
| 1 | BULK_OIL | HYDRAULIC OIL 10 LITERS (IF REQUIRED) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 20% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 3******* | ||
| 1 | 4360240 | BOOM AS-BRG |
| 1 | BULK_OIL | HYDRAULIC OIL 10 LITERS (IF REQUIRED) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 18% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 1 | 4543911 | BOOM AS-BRG |
| 1 | BULK_OIL | HYDRAULIC OIL 10 LITERS (IF REQUIRED) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 5% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 5******* | ||
| 1 | 4499952 | BOOM AS-BRG |
| 1 | BULK_OIL | HYDRAULIC OIL 10 LITERS (IF REQUIRED) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 6******* | ||
| 1 | 4288109 | BOOM AS-BRG |
| 1 | BULK_OIL | HYDRAULIC OIL 10 LITERS (IF REQUIRED) |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Replace the boom. Refer to the attached Rework Procedure. |
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OWNER NOTIFICATION
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| Owners in the following countries will receive the attached Owner Notification: US Canada |
SERVICE CLAIM ALLOWANCES
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