PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EXHAUST EMISSION LABEL ON CERTAIN 336F, AND 340F EXCAVATORS, 725C ARTICULATED TRUCKS, 966M, AND 972M WHEEL LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EXHAUST EMISSION LABEL ON CERTAIN 336F, AND 340F EXCAVATORS, 725C ARTICULATED TRUCKS, 966M, AND 972M WHEEL LOADERS

Usage:

TEBE5226-01

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11Oct2016

(Revised 13Oct2016)

U-540

D-460

O-461

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE EXHAUST EMISSION LABEL ON CERTAIN 336F, AND 340F EXCAVATORS, 725C ARTICULATED TRUCKS, 966M, AND 972M WHEEL LOADERS
7405 7557		PI32688

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32688" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32688" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 11Oct2016 Service Letter. Changes have been made to the Rework Procedure.

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COMPLETION DATE	TERMINATION DATE
30Apr2017	31Oct2017

PROBLEM

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The exhaust emission label needs to be replaced on certain 336F, and 340F Excavators, 725C Articulated Trucks, 966M, and 972M Wheel Loaders. The existing exhaust emission label can display an incorrect date code.

AFFECTED PRODUCT

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Model	Identification Number
336F L	NBS00231-00296 RKB01524-01525, 1528-1640, 1643, 1645-1647 SSN00200-00297 TZA00428-00449, 451-457 WTZ00230-00234, 236, 238-250 ZBJ00142
336F L H	LTP00195-00216
336F L OEM	B3500101-00104
336F LN	KFT00299-00308 RBC00191-00217
336F LN H	MTW00169-00178
336F LXE	DFY00227-00238, 240, 242
336F OEM	B3400109-00112, 114
340F	EAR00251-00262 WBX00131 YBF00262-00264
725C	TFB00724-00726
966M XE	P6C00497, 508-509, 529-554, 556-589, 901-913
972M XE	EDW00338-00341, 343, 345, 351-415, 701-709

PARTS NEEDED

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Qty	Part Number	Description
1	EMISSION_LABEL	LABEL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING EXHAUST EMISSION LABEL ON CERTAIN 336F, 340F, 725C, 966M, & 972M

MODELS INVOLVED - 336F, 340F, 725C, 966M, & 972M

Dear Cat Product Owner:

The exhaust emission label needs to be replaced on the products listed below. The existing exhaust emission label can exhibit incorrect information. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 11Oct2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 11Oct2016 Service Letter

Rework Procedure

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Rework Procedure
1. Begin at the SISWEB homepage. The address is https://sis.cat.com
2. From the SISWEB homepage, select the Engine Technical Marketing Information ? TMI link.
3. Once in TMI, input the serial number of the engine into the reference number box and select ?serial number? in the drop down menu.
4. Press the ?Retrieve Data? button.
5. Select the ?Emissions Data? link.
6. Scroll to the bottom and click the link titled, ?Need emissions replacement label ? Click Here!?. This will direct the user to the label request portal. *NOTE: First time users may need to create an account.
7. Complete label replacement request form.
8. Select ?Certification Label? as requested label type. Refer to Image 1.1.1.
9. Include Priority Program number in ?Service Letter Number? field. Refer to Image 1.1.2.
*NOTE: It is also very important to have the engine serial number field completed with the correct information.