PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLER ON CERTAIN 349F, AND 352F EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLER ON CERTAIN 349F, AND 352F EXCAVATORS

Usage:

TEBE5310-02

Show/hide table

09Jan2017

(Revised 31Jan2019)

U-19

A-13

D-15

O-17

Show/hide table

After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLER ON CERTAIN 349F, AND 352F EXCAVATORS
108C 1087 1061		PS53384

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53384" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table


NOTE:	This Revised Service Letter replaces the 09Jan2017 (Revised 03Apr2017) Service Letter. Changes have been made to the Termination Date and the Affected Product.

Show/hide table

TERMINATION DATE

30Jun2019

PROBLEM

Show/hide table

The existing NRS cooler can fail on certain 349F, and 352F Excavators. If the existing NRS cooler fails internally it can lead to coolant getting into the air system and potentially cause additional engine damage.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
349F	HLB00136-00137, 10001-10008
349F L	BZ200151-00387, 389-917, 10001-10026 FH290101-90102 HPD00101-00863, 10001-10035 KEA00165-00184, 10001-10015
349F LXE	RAX00105-00109, 10001-10004 SFG00114-00115, 10001
352F	XAL00121-00128
352F (VG)	A9J00251-00292 KBP00201-00278 TS290101-90103 YEG00201-00263, 10001-10002
352F XE-VG	SD200201-00232, 10001-10002, 10004

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	5C7261	NUT-HEX
2	6V5843	BOLT-HEX HEAD
1	6V9027	SEAL-O-RING
1	7L6580	SEAL-O-RING
1	8S0023	CLIP
1	8S0024	CLIP
1	8T4224	WASHER-HARD
3	8T5917	SEAL-O RING
3	8T9085	BOLT
3	9N5085	CLAMP-V-BAND
1	9S8002	PLUG-LD STOR
1	2893107	GASKET
1	3249290	BELLOWS AS
2	3979301	SPACER-HARD
1	4374425	SEAL-O-RING
1	4493068	COOLER GP-EXH -B
2	4533363	BRACKET AS
1	4875075	ELBOW-COOLER
1	5105444	COVER AS
1	5120362	PLATE AS
2	5121318	SUPPORT AS
1	5146555	SHIELD AS
1	5170055	TUBE AS-WATER
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Replace failed NRS cooler with a new NRS cooler following the instructions outlined in Service Magazine, M0078034. For additional system checks that may be required, reference Special Instruction M0069778 "System Check after an NRS Cooler Failure for C9.3 through C18 Tier 4 Engines". Refer to Special Instruction M0070968 for proper coolant drain and fill procedure. Pressure test the coolant system to verify no leaks are present using the "Testing the Radiator and Cooling System for Leaks" procedure in UENR4302 prior to starting machine once reworks are completed.

Show/hide table

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-6000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
6001-8000 hrs, 49-60 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%