PRODUCT SUPPORT PROGRAM FOR REPLACING THE 382-7150 TUBE ASSEMBLY ON CERTAIN 390F EXCAVATORS AND MH3295 MATERIAL HANDLERS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 382-7150 TUBE ASSEMBLY ON CERTAIN 390F EXCAVATORS AND MH3295 MATERIAL HANDLERS

Usage:

TEBE5384-00

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11Apr2017

U-202

A-132

D-157

O-163

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After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 3827150/">382-7150 TUBE ASSEMBLY ON CERTAIN 390F EXCAVATORS AND MH3295 MATERIAL HANDLERS
5057		PS53458

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NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53458" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

30Apr2019

PROBLEM

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The existing 3827150/">382-7150 Tube Assembly can fail on certain 390F Excavators and MH3295 Material Handlers. If the existing 3827150/">382-7150 Tube Assembly fails, it will generate a hydraulic oil leak.

AFFECTED PRODUCT

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Model	Identification Number
390F	HSM00281-00306 TYE00131-00223
390F L	MGF00151-00262
390F MH OEM	B3700101, 98198
390F OEM	PT700101
MH3295	PA900301

PARTS NEEDED

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Qty	Part Number	Description
1	3827150	TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the existing 3827150/">382-7150 Tube Assembly with a new 3827150/">382-7150 Tube Assembly.

Prevent any environmental pollution while opening hydraulic circuit.

Creating a vacuum pressure on the hydraulic tank will prevent excessive oil spillage.

Note: Ensure that all safety information, warnings, and instructions are read and understood before any operation or any maintenance procedures are performed. Refer to the Operation and Maintenance Manual "Safety Section".

Refer to the Service Manual if/as necessary.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-2000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
2001-6000 hrs, 13-24 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%