PRODUCT SUPPORT PROGRAM FOR REPLACING CAT GRADE ASSIST ON CERTAIN 323F EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING CAT GRADE ASSIST ON CERTAIN 323F EXCAVATORS

Usage:

TEBE5462-01

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15Nov2016

(Revised 18Nov2016)

O-505

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING CAT GRADE ASSIST ON CERTAIN 323F EXCAVATORS
7220 5057 1408 5470 5701		PS45281

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45281" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 15Nov2016 Service Letter. Changes have been made to the SMCS codes, the Termination Date duration from 24 to 7 months, Affected Product, and Action Required.

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TERMINATION DATE

30Jun2017

PROBLEM

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The existing grade assist system may not meet customer expectations for controllability in manual mode and grade accuracy in auto mode on certain 323F Excavators.

AFFECTED PRODUCT

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Model	Identification Number
323F L	KBY00161, 164, 176, 179-180, 194-195, 216, 223-226, 229, 231-232, 237, 243, 247-248 NCW10019 PLB00165, 178-179, 182, 198-201, 208-209, 239, 241-243

PARTS NEEDED

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Qty	Part Number	Description
8	3J1907	SEAL-O-RING-STOR
1	4I3994	HOSE AS
2	4I9521	BAND-HOSE
2	4I9522	BAND-HOSE
2	4I9524	BAND-HOSE
2	4I9525	BAND-HOSE
2	4I9527	BAND-HOSE
2	4I9528	BAND-HOSE
18	6V8397	SEAL-O-RING-ORFS
6	6V8398	SEAL-O-RING-ORFS
2	6V8730	ADAPTER-STR
2	6V8731	ADAPTER-STR
8	6V9001	ADAPTER-ELBOW
19	7K1181	STRAP-CABLE
1	7Y4199	HOSE AS
4	8T8737	PLUG-SEAL
1	0875303	HOSE AS
1	2181061	HOSE AS
1	2181335	HOSE AS
1	2291145	HOSE AS
1	2434507	RECEPTACLE AS
2	2827106	GROMMET
2	2895700	GROMMET
1	3074969	HOSE AS
1	3402962	HOSE AS
1	3766351	HOSE AS
1	4355544	HOSE AS
1	4939726	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the original STD configuration. Refer to M0077981, Special Instruction, "Removal Procedure of Cat Grade With Assist on Certain 323F Excavators", in order to complete this Rework Procedure.

Note: Only remove grade assist system in the case of severe customer dissatisfaction in manual mode.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%