PRODUCT SUPPORT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN EXCAVATORS
Usage:
TEBE5458-00
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| 11Nov2016 |
U-596
A-427
D-500
O-499
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| Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN EXCAVATORS |
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| 7606 7620 | PS45278 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45278" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Nov2017 |
PROBLEM
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| In China market, the Excavator equipped with PL641 and the Security System Tamper Resistant was set to level 2, was found reporting DTC 1639-9 by ET and level 2 become "not installed". After accumulating 8 hours operation and key on, security pending will display on monitor, then after accumulating 16 additional hours operation and key on, the machine would be derated. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 320D 2 | ZBD00563-00564, 614-847, 10001-10045 |
| 320D 2GC | ZBH00768-00771, 784-791, 804-807, 810-813, 843, 849-868, 874-876, 880-882, 886, 895, 911-914, 920-923, 929-932, 10001-10002, 10025-10032 |
| 323D 2L | TDT00374-00560, 10001-10032 |
| 326D 2L | XAM00430-00510, 10001-10015 |
| 330D 2L | ZBF00459-00514, 10001-10016 |
| 336D 2 | FAJ00380-00547, 10001-10018 |
| 336D 2GC | FBT00242-00259, 10001-10007 |
| 336D 2L | HBK00137-00146, 10001-10005 |
| 340D 2L | JEE00308-00339, 10001-10002 |
| 374F | NFJ00169-00170, 10001-10002 |
| 390F | HJD00238, 10001 |
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| *******Group 2******* | |
| 313D 2 | FAP00323-00329, 333-353, 355-356, 366-387 |
| 313D 2GC | GAP00970-01083, 1085-1178 |
| 318D 2L | HBP00292-00314 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5128575 | SFWR GP-A4041 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 2******* | ||
| 1 | 5128575 | SFWR GP-A4041 |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 29% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
ACTION REQUIRED
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| 1.. Dealer create a System Technology Service Request (SR) for flash current software to Product Link PL641 radio on machine via Flash-Over-The-Air (FOTA)", after contacting customer for consent to flash. Please put "FOTA" and other relevant machines in the description of the SR prior to submitting the SR to Caterpillar. Note: Dealer can submit multiple machines in a single service request. 2.Once DSN ticket is in system, Caterpillar Service Engineer push the flash file to the devices remotely. 3.Follow up is done by the Caterpillar Service Engineer, and the DSN ticket is closed out after all of the assets are updated (or after 30 days, if some devices are not running during this time period) |
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SERVICE CLAIM ALLOWANCES
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| *******Group 1******* | ||||||
0-24 mo |
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25-36 mo |
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| NOTE: This is a 0.5-hour job for Group 1 | ||||||
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| *******Group 2******* | ||||||
0-24 mo |
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25-36 mo |
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| NOTE: This is a 0.5-hour job for Group 2 | ||||||
PARTS DISPOSITION
| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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