PRODUCT IMPROVEMENT PROGRAM FOR ADDING A HANDRAIL ON CERTAIN 374F EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR ADDING A HANDRAIL ON CERTAIN 374F EXCAVATORS

Usage:

TEBE5496-01

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28Apr2017

(Revised 23May2017)

U-237

O-225

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR ADDING A HANDRAIL ON CERTAIN 374F EXCAVATORS
7256 7251		PI32763

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32763" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32763" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 28Apr2017 Service Letter. Changes have been made to the Marketing Orgs to include EAME.

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COMPLETION DATE	TERMINATION DATE
31Oct2017	30Apr2018

PROBLEM

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The absence of the handrail assembly makes access for swing drive fluid level checks more difficult on certain 374F Excavators. Adding the handrail assembly will ease access for swing drive fluid level checks.

AFFECTED PRODUCT

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Model	Identification Number
374F	MFL00290, 10007
374F L	DNM00204-00205, 207-212, 214-216, 218-219, 221-224, 227-230, 232-233, 235-237, 240-243, 245-247, 250-258, 261, 267-275, 277, 279-291, 293-295, 297, 302-306, 309-310, 312-320, 323-326, 328-333, 335-336, 338-343, 345-352, 359-360, 362, 365, 368-369, 371-374, 376-377, 379, 384-391, 393-395, 397-400, 405-406, 408-410, 413-414, 418, 423, 425, 427, 433-435, 438, 442-450, 457-458, 460, 464-467, 471, 473, 477-478, 480-484, 490
374F OEM	H2500102-00103, 105-108

PARTS NEEDED

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Qty	Part Number	Description
2	8T4910	BOLT-HEX HEAD
2	2622603	SPACER
1	5179924	HANDRAIL AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Read and understand the Operation and Maintenance Manual for safety information and safe working practices before starting this Rework Procedure.

Remove the existing two bolts. They will not be reused. Install new 517-9924 Handrail Assembly with two new 8T-4910 Bolts and two new 262-2603 Spacers. Refer to Image1.

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Image1

OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR ADDING A HANDRAIL

MODELS INVOLVED - CERTAIN 374F EXCAVATORS

Dear Cat Product Owner:

A new handrail assembly needs to be installed on the products listed below. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 28Apr2017 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 28Apr2017 Service Letter