PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN EXCAVATORS

Usage:

TEBE5607-00

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15Dec2016

A-476

D-552

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN EXCAVATORS
7606 7620		PI32716

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32716" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32716" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
30Jun2017	31Dec2017

PROBLEM

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In China market, certain Excavators equipped with Product Link PL641 and the Security System Tamper Resistant was set to level 2, was found reporting DTC 1639-9 by ET and level 2 become "Not Installed". Most of PL641 ECMs have been updated software via FOTA (Flash Over the Air), but some of them were failed, which need to be reworked on site.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
320D 2	ZBD00564, 627, 629, 632, 642, 675, 688, 693, 695, 697, 701, 704, 710, 732-733, 742, 744-746, 749-751, 755-756, 768, 778-779, 782, 784, 792-793, 818-820, 834, 836, 839-840, 10026
320D 2GC	ZBH00768, 812, 855, 857, 895
323D 2L	TDT00375, 379, 383, 385, 390, 402, 462, 481, 493, 537, 539
326D 2L	XAM00442, 444-445, 463-464
330D 2L	ZBF00465, 469, 477, 498-501
336D 2	FAJ00380, 382, 385, 397, 400, 451, 468-469, 471-474, 476-477, 486, 495, 497, 521, 539, 542-543, 10010
336D 2GC	FBT00246, 249
340D 2L	JEE00308
374F	NFJ00169-00170, 10002

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*****Group 2*****
313D 2	FAP00336, 338, 381-382
313D 2GC	GAP00975, 983, 988-989, 993-994, 997-999, 1023, 1026, 1037, 1101, 1103, 1108, 1131

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
1	5128575	SFWR GP-A4041
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 43% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	5128575	SFWR GP-A4041
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 43% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Rework the PL641 ECM software to 512-8575. Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
CHINA
US
CANADA

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 1

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR UPDATING THE FIRMWARE ON THE PRODUCT LINK MODULES ON CERTAIN EXCAVATORS

MODELS INVOLVED - CERTAIN 313D 2, 320D 2, 323D 2, 326D 2, 330D 2, 336D 2, 340D 2, and 374F Excavators

Dear Cat Product Owner:

The Product Link Module (PL641) needs to be inspected and software updated. If the Product Link software is not updated the machine may derate unnecessarily. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 15Dec2016 when scheduling this service.

We regret the inconvenience this may cause you, and urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 15Dec2016 Service Letter

Rework Procedure

Read and understand the Operation and Maintenance Manual for safety information and safe working practices before starting this Rework Procedure
1. Double confirm the software version of PL641 is not 512-8575 Monitor Software Gp (PL641 Radio Software), refer to Image 1.1.1, then go on site for upgrade.
2. Download 512-8575 Monitor Software Gp (PL641 Radio Software) from SIS.
3.Tools needed
a.Cat? ET, release 2016C V1.0 or later
b.Cat ET adapter ( 478-0235 Communication Adapter, 457-6114 Communication Adapter, 370-4617 Communication Adapter)
c.An Ethernet Cable As
4. Connect to machine using Cat ET and verify that 1639-9 (Machine Security System Module: Abnormal Update Rate) code is active, and the Security System Tamper Resistant in PL641 become "Not Installed". Refer to Image 1.1.2, If not active but logged, and tamper level 2 is not lost, go to Step 11.
5. Access status screens through the Service Dashboard. Refer to Troubleshooting, UENR5824 , "Web Configuration Home Page".
a.If the radio cannot be accessed, then verify that radio is powered and operational.
b.If the connections are good but the radio is not operational, then replace PL641 radio and ECM with security library. Refer to ECM-replace in Troubleshooting, UENR0629 - C4.4 and C7.1 Engines, Troubleshooting, UENR5949C4.4 - 312D2 and 313D2 Excavators Machine System, Troubleshooting, UENR2724 - 374F and 390F Excavators and 390F MHPU Mobile Hydraulic Power Unit. Refer to Image 1.1.3 for ECM part numbers.
6. Verify a good cellular signal and provider connection using the Communication Check tool in the Service Dashboard.
7. Verify a good GPS signal on the GPS Status page through ET. If Cellular or GPS is not operational, verify that antenna is operational.
8. Replace any damaged components - Harness or antenna is necessary to restore operation.
9. Reset tamper level by Feature Protection System (FPS) process in CAT ET
a.Access to ET, go to Configuration Tool page.
b.Set the Security System Tamper Resistant Configuration to ?Level 2?. Refer to Image 1.1.4 and Image 1.1.5
c.Access to the FPS request Web, then FPS will be generated. After input factory password, confirm to change, tamper level 2 will reset successful.
10.Key Switch OFF, wait the LED of PL641 to turn off, then key Switch ON
11. Check for 1639-9 code whether disappear. If not repeat step 8 & 9.
12. Update Product Link PL641 512-8575 Monitor Software Gp.
a.At ECM Summary page in ET, Click Utilities->Preferences->Modify
Select ?Communications?, choose ?Ethernet Direct Connection? and available drive. Refer to Image 1.1.6
Note: Intel(R) Ethernet Connection 1217-LM, Intel(R) Ethernet Connection 1217-V, Intel(R) Ethernet Connection 1218-LM and Intel(R) 82579LM Gigabit Network Connection are optional.
13. Access to Winflash, flash 512-8575 Monitor Software Gp to PL641. Refer to Image 1.1.7 and Image 1.1.8
Note: notice the warning message, do keep power to the ECM during flash process.