PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLERS ON CERTAIN 349E EXCAVATORS
Usage:
TEBE5649-00
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| 30Mar2017 |
U-172
A-113
D-133
O-135
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING NRS COOLERS ON CERTAIN 349E EXCAVATORS |
|
| 108C 1087 1061 1380 | PS53445 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53445" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Mar2019 |
PROBLEM
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| The existing NRS cooler can fail on certain 349E Excavators. If the existing NRS cooler fails it can lead to coolant getting into the air system and potentially cause additional engine damage. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 349E | FJB00194-00205 RGH00178-00233 |
| 349E L | ETC00158-00169 KFX00466-00702 MZW00220 SPG00215-00257 WHZ00143-00149 |
| 349E OEM | FKF00103-00108 S3P00215-00218 |
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| *******Group 2******* | |
| 349E | FJB00179-00180, 183 RGH00146-00149, 151 |
| 349E L | KFX00143, 145, 149, 155-156, 161-162, 164, 173, 179, 190, 197-198, 220, 227, 232, 235, 239, 247, 264, 266, 268-269, 273, 276, 288, 293, 297, 301, 306-307, 319, 326, 332-333, 335, 337, 339-340, 346-347, 357, 361, 372, 380, 382, 412 MPZ00206-00207, 216-217, 219, 221-222, 224-226, 232-233, 238-240, 244-246, 249, 252, 255, 258, 263, 265-267, 272, 281-283, 287, 289-290, 298, 300, 316, 318-319, 321, 325, 327, 329, 332, 334, 338, 345, 347, 349-352, 356, 358-359, 361-362, 366, 368, 371, 384, 389, 391, 397, 401, 403, 426, 436, 443, 446, 452, 455, 462, 464, 466, 475, 499, 502-503, 507, 509, 513, 522-523, 532-533, 536, 555, 566-567, 571, 574 MZW00211, 214, 216 SPG00194 TFG00211-00212, 217, 220-221, 223-224, 229-230, 238-240, 245-247, 249-250, 255-256, 258, 265, 269, 279-280, 287, 290, 293-294, 298, 304, 307-308, 314, 316-318, 321, 325-326, 328, 335, 337, 339-340, 353, 359, 361, 363, 377, 380, 389, 391, 394, 396-398, 400, 403, 406, 409, 414, 417, 419-421, 423, 428, 436-437, 439, 446-447, 450-451, 453, 457-458, 469, 477, 479-480, 485, 489, 496, 505-506, 508, 514, 519-520, 522-523, 526-528, 530, 532, 537, 548-550, 553, 560, 563, 567, 573-574, 576, 582, 590, 592, 602, 605-606, 610, 612, 618, 622, 624, 626, 628, 631, 639, 651, 658, 666, 674 WHZ00137-00138, 140-141 |
| 349E LC-VG | DGE00228, 230, 232-234, 237, 245-248, 253-254, 256, 258, 260, 265, 273, 275-276, 278, 280, 288, 291, 293 KCN00208, 214, 217-218, 220-221, 224-225, 227, 232, 239, 254, 260, 264-265 |
| 349E OEM | S3P00202, 205-211 |
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| *******Group 3******* | |
| 349E | FJB00189-00193 RGH00169-00177 |
| 349E L | KFX00456-00465 MPZ00766-00828 SPG00206-00214 TFG01039-01135 |
| 349E LC-VG | DGE00345-00362 KCN00333-00354 |
| 349E OEM | FKF00102 |
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| *******Group 4******* | |
| 349E | FJB00181-00182, 184-188 RGH00150, 152-168 |
| 349E HVG UHD OEM | JAE00121-00125 |
| 349E L | KFX00141-00142, 144, 146-148, 150-154, 157-160, 163, 165-172, 174-178, 180-189, 191-196, 199-219, 221-226, 228-231, 233-234, 236-238, 240-246, 248-263, 265, 267, 270-272, 274-275, 277-287, 289-292, 294-296, 298-300, 302-305, 308-318, 320-325, 327-331, 334, 336, 338, 341-345, 348-356, 358-360, 362-371, 373-379, 381, 383-411, 413-455 MPZ00208-00215, 218, 220, 223, 227-231, 234-237, 241-243, 247-248, 250-251, 253-254, 256-257, 259-262, 264, 268-271, 273-280, 284-286, 288, 291-297, 299, 301-315, 317, 320, 322-324, 326, 328, 330-331, 333, 335-337, 339-344, 346, 348, 353-355, 357, 360, 363-365, 367, 369-370, 372-383, 385-388, 390, 392-396, 398-400, 402, 404-425, 427-435, 437-442, 444-445, 447-451, 453-454, 456-461, 463, 465, 467-474, 476-498, 500-501, 504-506, 508, 510-512, 514-521, 524-531, 534-535, 537-554, 556-565, 568-570, 572-573, 575-765 MZW00212-00213, 215, 217-219 SPG00193, 195-205 TFG00213-00216, 218-219, 222, 225-228, 231-237, 241-244, 248, 251-254, 257, 259-264, 266-268, 270-278, 281-286, 288-289, 291-292, 295-297, 299-303, 305-306, 309-313, 315, 319-320, 322-324, 327, 329-334, 336, 338, 341-352, 354-358, 360, 362, 364-376, 378-379, 381-388, 390, 392-393, 395, 399, 401-402, 404-405, 407-408, 410-413, 415-416, 418, 422, 424-427, 429-435, 438, 440-445, 448-449, 452, 454-456, 459-468, 470-476, 478, 481-484, 486-488, 490-495, 497-504, 507, 509-513, 515-518, 521, 524-525, 529, 531, 533-536, 538-547, 551-552, 554-559, 561-562, 564-566, 568-572, 575, 577-581, 583-589, 591, 593-601, 603-604, 607-609, 611, 613-617, 619-621, 623, 625, 627, 629-630, 632-638, 640-650, 652-657, 659-665, 667-673, 675-1038 WHZ00136, 139, 142 |
| 349E LC-VG | DGE00229, 231, 235-236, 238-244, 249-252, 255, 257, 259, 261-264, 266-272, 274, 277, 279, 281-287, 289-290, 292, 294-344 KCN00191-00207, 209-213, 215-216, 219, 222-223, 226, 228-231, 233-238, 240-253, 255-259, 261-263, 266-332 |
| 349E OEM | FKF00101 S3P00201, 203-204, 212-214 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 5C7261 | NUT-HEX |
| 2 | 6V5843 | BOLT-HEX HEAD |
| 1 | 6V9027 | SEAL-O-RING |
| 1 | 7L6580 | SEAL-O-RING |
| 1 | 8S0023 | CLIP |
| 1 | 8S0024 | CLIP |
| 1 | 8T4224 | WASHER-HARD |
| 3 | 8T5917 | SEAL-O RING |
| 3 | 8T9085 | BOLT |
| 3 | 9N5085 | CLAMP-V-BAND |
| 1 | 9S8002 | PLUG-LD STOR |
| 1 | 2113445 | STUD-BOLT |
| 1 | 2127728 | ISOLATION AS. |
| 1 | 2893107 | GASKET |
| 1 | 3249290 | BELLOWS AS |
| 2 | 3979301 | WASHER-HARD |
| 1 | 4374425 | SEAL-O-RING |
| 1 | 4493068 | COOLER GP-EXH -B |
| 2 | 4533363 | BRACKET AS |
| 1 | 4875075 | ELBOW-COOLER |
| 1 | 5105444 | COVER AS |
| 1 | 5120362 | PLATE AS |
| 2 | 5121318 | SUPPORT AS |
| 1 | 5146555 | SHIELD AS |
| 1 | 5170055 | TUBE AS-WATER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 5C7261 | NUT-HEX |
| 2 | 6V5843 | BOLT-HEX HEAD |
| 1 | 6V9027 | SEAL-O-RING |
| 1 | 7L6580 | SEAL-O-RING |
| 1 | 8S0023 | CLIP |
| 1 | 8S0024 | CLIP |
| 1 | 8T4224 | WASHER-HARD |
| 3 | 8T5917 | SEAL-O RING |
| 3 | 8T9085 | BOLT |
| 3 | 9N5085 | CLAMP-V-BAND |
| 1 | 9S8002 | PLUG-LD STOR |
| 1 | 2113445 | STUD-BOLT |
| 1 | 2127728 | ISOLATION AS. |
| 1 | 2893107 | GASKET |
| 1 | 3249290 | BELLOWS AS |
| 2 | 3979301 | WASHER-HARD |
| 1 | 4374425 | SEAL-O-RING |
| 1 | 4493068 | COOLER GP-EXH -B |
| 2 | 4533363 | BRACKET AS |
| 1 | 4875075 | ELBOW-COOLER |
| 1 | 5105444 | COVER AS |
| 1 | 5120362 | PLATE AS |
| 2 | 5121318 | SUPPORT AS |
| 1 | 5146555 | SHIELD AS |
| 1 | 5170055 | TUBE AS-WATER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 1 | 5C7261 | NUT-HEX |
| 2 | 6V5843 | BOLT-HEX HEAD |
| 1 | 6V9027 | SEAL-O-RING |
| 1 | 7L6580 | SEAL-O-RING |
| 1 | 8S0023 | CLIP |
| 1 | 8S0024 | CLIP |
| 1 | 8T4224 | WASHER-HARD |
| 3 | 8T5917 | SEAL-O RING |
| 3 | 8T9085 | BOLT |
| 3 | 9N5085 | CLAMP-V-BAND |
| 1 | 9S8002 | PLUG-LD STOR |
| 1 | 2113445 | STUD-BOLT |
| 1 | 2127728 | ISOLATION AS. |
| 1 | 2893107 | GASKET |
| 1 | 3249290 | BELLOWS AS |
| 2 | 3979301 | WASHER-HARD |
| 1 | 4374425 | SEAL-O-RING |
| 1 | 4493068 | COOLER GP-EXH -B |
| 2 | 4533363 | BRACKET AS |
| 1 | 4875075 | ELBOW-COOLER |
| 1 | 5105444 | COVER AS |
| 1 | 5120362 | PLATE AS |
| 2 | 5121318 | SUPPORT AS |
| 1 | 5146555 | SHIELD AS |
| 1 | 5170055 | TUBE AS-WATER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 1 | 5C7261 | NUT-HEX |
| 2 | 6V5843 | BOLT-HEX HEAD |
| 1 | 6V9027 | SEAL-O-RING |
| 1 | 7L6580 | SEAL-O-RING |
| 1 | 8S0023 | CLIP |
| 1 | 8S0024 | CLIP |
| 1 | 8T4224 | WASHER-HARD |
| 3 | 8T5917 | SEAL-O RING |
| 3 | 8T9085 | BOLT |
| 3 | 9N5085 | CLAMP-V-BAND |
| 1 | 9S8002 | PLUG-LD STOR |
| 1 | 2113445 | STUD-BOLT |
| 1 | 2127728 | ISOLATION AS. |
| 1 | 2893107 | GASKET |
| 1 | 3249290 | BELLOWS AS |
| 2 | 3979301 | WASHER-HARD |
| 1 | 4374425 | SEAL-O-RING |
| 1 | 4493068 | COOLER GP-EXH -B |
| 2 | 4533363 | BRACKET AS |
| 1 | 4875075 | ELBOW-COOLER |
| 1 | 5105444 | COVER AS |
| 1 | 5120362 | PLATE AS |
| 2 | 5121318 | SUPPORT AS |
| 1 | 5146555 | SHIELD AS |
| 1 | 5170055 | TUBE AS-WATER |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Replace NRS cooler with the new NRS cooler following instructions outlined in Service Magazine, M0081596, "A New NOx Reduction System Cooler Group and Water Lines Group Is Now Used on Certain 349E C13 Tier 4i Engines". For additional system checks that may be required, reference Special Instruction, M0069778 "System Check after an NRS Cooler Failure for C9.3 through C18 Tier 4 Engines". Refer to Special Instruction, M0070968, "Coolant Drain and Vacuum Fill Procedure For Certain C9.3 Through C18 Tier 4 Engines", for proper coolant drain and fill procedure. Pressure test the coolant system to verify no leaks are present using the "Testing the Radiator and Cooling System for Leaks" procedure in UENR0946 prior to starting machine once the rework is completed. |
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SERVICE CLAIM ALLOWANCES
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