PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL HOSE ON CERTAIN 324E, 329E, 336E, 349E, 336F, 340F, 352F, 374F, AND 390F EXCAVATORS, EQUIPPED WITH THE CATERPILLAR REGENERATION SYSTEM Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL HOSE ON CERTAIN 324E, 329E, 336E, 349E, 336F, 340F, 352F, 374F, AND 390F EXCAVATORS, EQUIPPED WITH THE CATERPILLAR REGENERATION SYSTEM

Usage:

TEBE5622-01

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14Feb2017

(Revised 20Apr2017)

O-70

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Before/After	PRODUCT SUPPORT PROGRAM FOR REPLACING THE FUEL HOSE ON CERTAIN 324E, 329E, 336E, 349E, 336F, 340F, 352F, 374F, AND 390F EXCAVATORS, EQUIPPED WITH THE CATERPILLAR REGENERATION SYSTEM
1274		PS45390

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS45390" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 14Feb2017 Service Letter. Changes have been made to the Affected Product.

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TERMINATION DATE

28Feb2019

PROBLEM

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The existing fuel hose can be damaged near the clamp portion on certain 324E, 329E, 336E, 349E, 336F, 340F, 352F, 374F, and 390F Excavators, equipped with the Caterpillar Regeneration System. If the existing hose fails, it can be replaced with a higher capability hose and proper clamps.

AFFECTED PRODUCT

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Model	Identification Number
*****Group 1*****
336F L	KCS10001-10007, 10010-10037, 10039, 10042-10043, 10045-10048, 10050-10052, 10054-10058, 10060-10062, 10064-10067, 10070-10072, 10074-10079 NBS00231-00403, 405-451, 455-478, 10001-10002 RKB00944-00945, 975, 995, 1010 WTZ00152-00250 ZBJ00141-00149, 10001
336F L H	KGH00160 LTP00196-00228, 230-271, 273, 275, 280-298, 10001-10008, 10010, 10012-10018, 10020, 10022-10024
336F L OEM	B3500101-00105, 107-108
336F LN	DKF00121-00123, 10001-10002 KFT00261-00308 LJY00131-00152, 154-156, 10001-10025 RBC00191-00323, 325-341, 10003
336F LN H	MTW00164-00178
336F LNXE	YBH00121-00155, 166-169, 10001-10011
336F LXE	DFY00155, 163-164, 186, 188-189, 192-193, 195-197, 202-207, 209-210, 213, 215-216, 218-219, 221-223, 225-232
336F OEM	B3400102
340F	EAR00251-00257, 259-306, 10001-10003 RBD10001-10004, 10006-10012 YBF00261-00271, 10001-10004, 10006-10007

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*****Group 2*****
390F L	FEH00211-00213, 10010, 10014, 10022, 10034 MGF00151-00152, 154, 156, 160, 166, 171, 182, 203, 222, 225, 227-230, 235, 246, 248-250, 257, 263-265, 268, 270, 273, 275, 280-281, 286, 304, 310, 313, 316, 322, 334, 338, 341, 343-344, 348, 354, 359, 10002-10003, 10005-10008
390F MH OEM	B3700101-00103, 105
390F OEM	PT700101-00102

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*******Group 3*******

374F L

DNM00201-00203, 206, 213, 217, 220, 231, 234, 239, 244, 248-249, 259-260, 262-266, 276, 278, 292, 296, 298-301, 307-308, 311, 327, 334, 337, 344, 353-358, 361, 363-364, 366-367, 370, 375, 378, 380-383, 392, 396, 401-404, 407, 412, 415-417, 419-422, 424, 426, 428-432, 441, 451-452, 454-456, 459, 461-463, 468-470, 472, 474-476, 479, 485-488, 491-495, 498, 500, 10001-10003, 10011

EBF00111-00113, 10001, 10004-10006, 10018-10019, 10022, 10024, 10027

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*****Group 4*****
324E L	TLF00108-00141, 143-152, 154-342, 344-523
324E LN	LDG00175, 177-682
329E L	TST00251-00381, 383-394, 396-791, 793-796, 798-884
329E LN	RLD00101-00120, 122-244, 246-371, 373-492, 494-563, 565-789
329E OEM	K2L00103, 115-116, 119-123, 125-130, 132-133, 136, 145-146 KNR00152-00153, 155

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*****Group 5*****
349E L	KFX00141-00142, 145-172, 174-192, 194-231, 233-248, 250-277, 279-344, 346-390, 392-393, 395-414, 426-680, 682-702 MZW00211-00220
349E OEM	FKF00101, 103-105 S3P00203
352F	XAL00121-00128, 10001-10003
352F (VG)	KBP00201-00246, 248, 250-439, 441-446, 448-450, 452-453, 455-458, 10002, 10005, 10008 NDC00202-00203, 206-210, 213-217, 10004-10005, 10011, 10013-10047, 10049-10052, 10056-10085
352F XE-VG	MDR00189-00193, 10001-10005 SD200201-00230, 10002, 10004-10005, 10008

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*****Group 6*****
336E L	YCE00191, 193-201, 204-205, 210-216, 222-226, 228-246, 248-262, 265, 267, 269-271, 273-276, 278, 281-283, 285-362, 365-369, 373, 381-386, 390-391, 437, 453, 495, 512-513, 522-524, 528-588, 590-780
336E L OEM	DSZ00201-00203 T3Z00202, 205-206, 211, 224, 227, 241, 254
336E LN	TMZ00221-00222, 224, 233, 235-247, 249-250, 253-279, 281-439

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*****Group 7*****
336E L H	GNY00123-00131 RZA00189, 202, 212, 278, 320, 324-329, 335, 386, 391, 415, 418, 420, 422-438, 442-444, 451-452, 455-456, 461-462, 521, 537, 605, 607, 609, 612, 614, 624, 662, 668, 674, 715, 721-723, 727, 731, 736, 740, 744, 778, 784, 789, 795, 801, 857-858, 866, 881-882, 906, 991-1001, 1004, 1007-1011, 1013, 1015, 1019, 1025-1028, 1031, 1034-1035, 1037-1046, 1048-1051
336E LN H	SSL00145, 147-183

PARTS NEEDED

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Qty	Part Number	Description
*****Group 1*****
2	6V8397	SEAL-O-RING-ORFS
2	3432385	CLIP-LOOP
1	5197009	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
2	6V8397	SEAL-O-RING-ORFS
11	3432385	CLIP-LOOP
1	5197013	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 3*****
2	6V8397	SEAL-O-RING-ORFS
11	3432385	CLIP-LOOP
1	5197012	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 4*****
2	6V8397	SEAL-O-RING-ORFS
3	3432385	CLIP-LOOP
1	5197004	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 5*****
2	6V8397	SEAL-O-RING-ORFS
7	3432385	CLIP-LOOP
1	5197010	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 6*****
2	6V8397	SEAL-O-RING-ORFS
2	3432385	CLIP-LOOP
1	5197005	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 7*****
2	6V8397	SEAL-O-RING-ORFS
2	3432385	CLIP-LOOP
1	5197006	HOSE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace hose assembly and clips with referring to the M0078740, Special Instruction, "Replacement Procedure for the Caterpillar Regeneration Hose Assemblies on Certain Excavators and Mobile Hydraulic Power Units", for the hose routing image. The hose can also be assembled based on the parts listed in the Special Instruction.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 1

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 2

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 3*****
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 3

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 4*****
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 4

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 5*****
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 5

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 6*****
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

NOTE: This is a 3.0-hour job for Group 6

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 7*****
0-5000 hrs, 0-60 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%