Usage:
All Caterpillar Products
- SUPPLEMENT: AUGUST 9, 1999
Service Magazine SEPD0481, Article 1, Page 1, July 19, 1999; "Reporting Incidents Through the Cat Neutral Net".
NOTE: The correct phone number for the Technical Support Manage is (309) 675-6965.
Disregard this article and see Service Magazine SEPD0484, Article 1, Page 1 with the same title.
--------------- END SUPPLEMENT ---------------
Caterpillar has had an ongoing program for many years to obtain written incident reports involving Caterpillar products. The majority of the incident reports are filed by Caterpillar Dealers. This system has been very effective and we encourage continued participation in the reporting process. The written system will continue to be available as it has in the past. However, Caterpillar has developed a new faster means of reporting incidents to Caterpillar. If you have access to the Caterpillar Intranet, you will be able to submit an incident report electronically. By logging into the Cat Neutral Net, an electronic incident report can be filled out, printed, and submitted. The electronic incident report form and directions for filling out the report are found at this intranet address:
https://cds.cat.com/tsdcident.nsf/$about? OpenAbout
Background Information On Incident Reporting
Any incident is an event involving any Caterpillar product which results in one of the following: personal injury, death, product damage, property damage, or an especially unique event though no injury or damage occurred. The purpose of the report is to gather and record objective factual information concerning the incident which will allow Caterpillar to evaluate the need for product changes. Information regarding the incident should be reported as soon as possible after the incident occurs. This will enable Caterpillar to quickly conduct further investigation and follow-up as required. Additional information can be sent in later. Accurate and factual information is essential, since incident reports may subsequently be reviewed in the course of future lawsuits.
Written Incident Reporting System
Caterpillar supplies a prepared form to make reporting of incidents easier, more uniform, and more accurate. Attached is an updated Incident Report Form that replaces the prior form. Additional forms may be duplicated from the one provided, or you may order pads of 50 through the regular Literature Order System. Request Form No. 01-082918-07. Complete instructions are on the back of the form to explain how to fill out and submit the report.
Contact Locations
If you have questions concerning the incident reporting procedure, please call the Technical Support Manager at (309) 675-6965 in Peoria, Illinois or the Manager of Standards & Regulations at 41-22-849-4215 in Geneva, Switzerland or the Product Safety Coordinator in Melbourne Australia at 03-9953-9524. Further, feel free to contact any of these individuals for any of the following reasons:
You have questions on how to proceed with the incident reporting or investigation process.
You have an opportunity to inspect the product involved in the incident or the incident site before either is altered.
You have in your possession, or can get possession of any parts involved in the incident.
