PRODUCT SUPPORT PROGRAM FOR REPLACING LEAKING LIP SEALS ON CERTAIN K SERIES MOTOR GRADER IMPLEMENT PUMPS Caterpillar
PRODUCT SUPPORT PROGRAM FOR REPLACING LEAKING LIP SEALS ON CERTAIN K SERIES MOTOR GRADER IMPLEMENT PUMPS
Usage:
REBE7884-00
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14Dec2011
U-558
A-456
D-488
O-491
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After Failure Only
Parts stock action needed
PRODUCT SUPPORT PROGRAM FOR REPLACING LEAKING LIP SEALS ON CERTAIN K SERIES MOTOR GRADER IMPLEMENT PUMPS
7750
PS52148
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NOTE:
This Program can only be administered after a failure occurs.
The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52148" as the Part Number
and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.
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NOTE:
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field,
"7755" as the Group Number, "56" as the Description Code.
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NOTE:
Although this Program is to be administered as described above on the Affected Product,
parts should be removed from parts stock as soon as possible.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
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TERMINATION DATE
31Dec2013
PROBLEM
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The existing lip seal can leak on certain K series Motor Grader implement pumps due to assembly procedures at the pump supplier.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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****Parts Stock ****
Replace all 8T-4750 Lip Type Seals in dealer stock which do not include the "-00G" suffix at the end of the supplier's seal part number. Refer to Image1.
Image1
****Affected Product****
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For pumps with a leaking 8T-4750 Lip Type Seal, replace the existing 8T-4750 Lip Type Seal, 104-3124 Shield, and 006-8663 Retaining Ring. Refer to KENR8439 and KENR8444, Disassembly and Assembly, "Remove and Install" procedures for your machine in order to replace the existing 8T-4750 Lip Type Seal, 104-3124 Shield, and 006-8663 Retaining Ring.
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SERVICE CLAIM ALLOWANCES
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****Parts Stock****
Submit one claim for all parts removed from dealer parts stock.
****Affected Product****
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-1500 hrs, 0-18 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
1501-3000 hrs, 19-36 mo
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
NOTE: This is a 10.0-hour job for Group 1
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-1500 hrs, 0-18 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
1501-3000 hrs, 19-36 mo
33.0%
50.0%
0.0%
0.0%
50.0%
50.0%
NOTE: This is a 10.0-hour job for Group 2
PARTS DISPOSITION
****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.