PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 938H WHEEL LOADERS AND IT38H INTEGRATED TOOLCARRIERS
Usage:
REBE7910-00
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| 20Dec2011 |
U-574
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| Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING THE ENGINE SOFTWARE ON CERTAIN 938H WHEEL LOADERS AND IT38H INTEGRATED TOOLCARRIERS |
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| 1000 | PS43470 |
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| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43470" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Dec2012 |
PROBLEM
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| The existing software can contribute to high exhaust gas temperatures. This may cause cracks to develop on the exhaust manifold on some applications. The new 3923468/">392-3468 Software reduces the exhaust gas temperature to prevent cracks on the exhaust manifold. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 938H | MJC01489-01735 |
| IT38H | JNJ00607-00617, 619-624, 626, 628-642, 644, 647-650, 652-681 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 3923468 | SOFTWARE GP-ELEK |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Refer to the Service Manual as/if necessary. Flash the engine ECM with the 3923468/">392-3468 Software |
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SERVICE CLAIM ALLOWANCES
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0-36 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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