PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 8T-3020 CONNECTOR ON CERTAIN C27 AND C32 ENGINES, XQ800 RENTAL GENERATOR SETS, 775G OFF-HIGHWAY TRUCKS, 992K, AND 993K WHEEL LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 8T-3020 CONNECTOR ON CERTAIN C27 AND C32 ENGINES, XQ800 RENTAL GENERATOR SETS, 775G OFF-HIGHWAY TRUCKS, 992K, AND 993K WHEEL LOADERS

Usage:

REBE7928-00

Show/hide table

20Jan2012

U-35

Show/hide table

*Priority*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 8T-3020 CONNECTOR ON CERTAIN C27 AND C32 ENGINES, XQ800 RENTAL GENERATOR SETS, 775G OFF-HIGHWAY TRUCKS, 992K, AND 993K WHEEL LOADERS
1355 1380 1393		PI31979

Show/hide table

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI31979" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31979" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

COMPLETION DATE	TERMINATION DATE
31Jul2012	31Jan2013

PROBLEM

Show/hide table

The engine included a vent line connector that contained a 1.0mm orifice which may plug and not allow air to vent from the cooling system.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
*****Group 1*****
C27	A6X00101-00105 EGG00100 NAR00105 RAM00100-00117 T4Z00200-00203
C32	NST00100-00102 SDK00106-00154
PMC27	N1B00100-00105, 107-111

Show/hide table

*****Group 2*****
775G	MJS00273-00274, 276-277, 283, 293
992K	88000179, 181
993K	Z4D00179-00182

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
*****Group 1*****
1	6V6609	SEAL-O-RING
1	0308188	ADAPTER-STR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
*****Group 2*****
1	6V6609	SEAL-O-RING
1	0308188	ADAPTER-STR
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Refer to the Service Manual if/as necessary.

Replace the 8T-3020 Connector that has an orifice with a 030-8188 Adapter.

Show/hide table

Image1

Image2

OWNER NOTIFICATION

Show/hide table

U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 1*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 1

Show/hide table

Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
*****Group 2*****
100%	100%	0%	0%	0%	0%

NOTE: This is a 1.0-hour job for Group 2

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

Show/hide table

COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 8T-3020 CONNECTOR ON CERTAIN C27 AND C32 ENGINES, XQ800 RENTAL GENERATOR SETS, 775G OFF-HIGHWAY TRUCKS, 992K, AND 993K WHEEL LOADERS

MODELS INVOLVED - C27, C32, XQ800, 775G, 992K, 993K

Dear Caterpillar Product Owner:

The 8T-3020 Connector needs to be replaced with a 031-8188 Adapter on the products listed below. The existing 8T-3020 Connector that has an orifice can plug not allowing air to vent properly from the cooling system. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 20Jan2012 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 20Jan2012 Service Letter