PRODUCT SUPPORT PROGRAM FOR REPAIRING D3:C4 NAV 10.4 DISPLAYS (239-9531, 239-9532, 236-2534, 277-0493, OR 291-2199) ON MACHINES THAT ARE EQUIPPED WITH COMPUTER AIDED EARTHMOVING SYSTEM (CAES) COMPUTER AIDED EARTHMOVING SYSTEM (CAES) TERRAIN FOR GRADI Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPAIRING D3:C4 NAV 10.4 DISPLAYS (239-9531, 239-9532, 236-2534, 277-0493, OR 291-2199) ON MACHINES THAT ARE EQUIPPED WITH COMPUTER AIDED EARTHMOVING SYSTEM (CAES) COMPUTER AIDED EARTHMOVING SYSTEM (CAES) TERRAIN FOR GRADI

Usage:

REBE7897-00

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15Dec2011

T080

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Before/After (Limited distribution)	PRODUCT SUPPORT PROGRAM FOR REPAIRING D3:C4 NAV 10.4 DISPLAYS (239-9531, 239-9532, 236-2534, 277-0493, OR 291-2199) ON MACHINES THAT ARE EQUIPPED WITH COMPUTER AIDED EARTHMOVING SYSTEM (CAES) COMPUTER AIDED EARTHMOVING SYSTEM (CAES) TERRAIN FOR GRADING/LOADING, AQUILA DRILL AND DRAGLINE SYSTEMS
7490 7607 7605		PS43463

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43463" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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TERMINATION DATE

31Dec2012

PROBLEM

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The D3:C4 Nav 10.4 Display may experience a failure in which it stops partially, or fully, responding to touchscreen input.

Affected D3:C4 Nav 10.4 Displays: The touchscreen on existing displays (P/N 239-9531, 239-9532, 236-2534, 277-0493, or 291-2199) can fail on Computer Aided Earthmoving System (CAES) Terrain for Grading/Loading, Aquila Drill and Dragline systems with the second digit of the S/N ranging from 4 to 9 (A40B000123). Example: S/N C60B000123 would be covered by this service letter but, F30B000123 would not be covered.

The permanent corrective action has been implemented in manufacturing for displays built as of January 1, 2010.

AFFECTED PRODUCT

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Model	Identification Number
CAES-ON BRD	2TZ00269-00271, 275-278, 304-317, 319-321, 323-324, 352-359, 362-363, 366, 368, 373-375, 378-379, 381-387

PARTS NEEDED

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Qty	Part Number	Description
1	SEALKIT	Seal Kit: MC&G Part Number: AQ5Y802-01-A-000
1	TS	Touchscreen: MC&G Part Number: AQ5Y802-01-A-010
In order to allow equitable parts availability, please limit your parts order for the parts needed to repair to not exceed 3 displays per month. This is an order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Note: A maximum quantity of 3 for each part per month that are listed in the Parts Needed to repair will be available.

A repair to the D3:C4 Nav 10.4 Display touchscreen may be needed if the display stops partially, or fully, responding to touchscreen input.

Contact the Machine Control and Guidance (MC&G) Repair Center to obtain the parts required for the repair.

NOTE: The cost of any additional repairs not related to the
touchscreen issue listed above, will NOT be covered under this service letter.

NOTE: Only technicians that have completed the Machine Control and Guidance repair training are authorized to repair displays

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-100000 hrs, 0-96 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 4.0-hour job
Submit one claim for each display being repaired. In the claim story, please include the display serial number that was repaired. Include outside parts expenses at cost. Retain a copy of all invoices for outside expenses in the product history folder for audit purposes. Reasonable travel time and mileage will be allowed with a maximum 2 visits per display touchscreen repair. Include a detailed description in claim story.

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