PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL LEVEL GAUGES AND GUIDE TUBES ON CERTAIN 797, AND 797B OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE OIL LEVEL GAUGES AND GUIDE TUBES ON CERTAIN 797, AND 797B OFF-HIGHWAY TRUCKS

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43520" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7755" as the Group Number, "56" as the Description Code.

Although this Program is to be administered as described above on the Affected Product, parts should be removed from parts stock as soon as possible.

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

This Revised Service Letter replaces the 29Feb2012 Service Letter. Changes have been made to the Action Required.

TERMINATION DATE

Qty

Rework the following engines in dealer parts stock and/or dealer exchange inventory:

186-4197, 187-4597, 136-3200 Service Replacement 3524 LAA Engines with a 3TN prefix.
Rework the following engines 3TN00100-3TN00373

136-3200, 213-6600, 209-5259 Service Replacement 3524B LAA Engines with a 3TN prefix.
Rework the following engines 3TN00374-00994:

213-6610, 209-5260 Service Replacement 3524B HAA Engines with a 3TN prefix.
Rework the following engines 3TN00374-00994:

0R-8668 Service Replacement 3524 LAA Engines with a NPM prefix.
Rework the following engines NPM00101-00399:

10R-1676, 10R-7929 Service Replacement 3524B LAA Engines with a NPM prefix.
Rework the following engines NPM00101-00399:

10R-1433 Service Replacement 3524B HAA Engines with a CND prefix.
Rework the following CND00200-00439.

For the engines in dealer parts stock and/or dealer exchange inventory, refer to the Action Required for the Affected Product for the rework. Do not perform the adjusting the oil levels portion of the rework for the engines in dealer parts stock and/or dealer exchange inventory until the engine is in the Off-Highway Truck.

Submit one claim for all engines that are reworked while in dealer parts stock and/or dealer exchange inventory.

3 hours labor will be allowed for each engine that is reworked. The parts that are listed in the Parts Needed will be allowed for each engine that is reworked.

Include the engine serial numbers and arrangement numbers in the service claim.

If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.