PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 295-4427 BEARING AS. ON CERTAIN 770, 772, 773F, 775F, AND 777F OFF-HIGHWAY TRUCKS
Usage:
REBE7878-00
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| 09Feb2012 |
U-66
A-56
D-58
O-63
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| Priority | PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 2954427/">295-4427 BEARING AS. ON CERTAIN 770, 772, 773F, 775F, AND 777F OFF-HIGHWAY TRUCKS |
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| 7755 4305 | PI31990 |
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| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI31990" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31990" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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COMPLETION DATE |
TERMINATION DATE |
| 31Aug2012 | 28Feb2013 |
PROBLEM
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| The 2954427/">295-4427 Bearing As. needs to be replaced on certain 770, 772, 773F, 775F, and 777F Off-Highway Trucks. The existing ball stud part of the 2954427/">295-4427 Bearing As. contains a non-conforming Rockwell hardness and the ball stud can fail. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 770 | BZZ00731-00741 |
| 772 | RLB00759-00772 |
| 773F | EED01355-01369 |
| 775F | DLS01531-01560 |
| 775F OEM | EYG00104 |
| 777F | JRP03128-03241 |
| 777F OEM | JXP00223-00234 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 8 | 3B5316 | COTTER |
| 8 | 2954427 | BEARING AS |
| 8 | 3743608 | SEAL |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| For ball stud replacement refer to the following media numbers and Images 1 and 2: Media Number RENR8273,770 and 772 Off-Highway Trucks Disassembly and Assembly for Steering Cylinder Remove and Install and ball stud replacement. Media Number RENR8286,773F and 775F Off-Highway Trucks Disassembly and Assembly for Steering Cylinder Remove and Install. Media Number RENR8311,777F Off-Highway Trucks Disassembly and Assembly for Steering Cylinder Remove and Install. |
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| Image1 |
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| Image2 |
OWNER NOTIFICATION
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| U.S. and Canadian owners will receive the attached Owner Notification. |
SERVICE CLAIM ALLOWANCES
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| NOTE: This is a 8.0-hour job | |||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
| MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE. |
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| COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE 2954427/">295-4427 BEARING AS. ON CERTAIN 770, 772, 773F, 775F, AND 777F OFF-HIGHWAY TRUCKS MODELS INVOLVED - 770, 772, 773F, 775F, AND 777F Dear Caterpillar Product Owner: The 2954427/">295-4427 Bearing As. needs to be replaced on the products listed below. The existing ball stud part of the 2954427/">295-4427 Bearing As. can fail. You will not be charged for the service performed. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated 09Feb2012 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Attached to 09Feb2012 Service Letter |
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