PRODUCT SUPPORT PROGRAM FOR UPDATING THE CATERPILLAR INTEGRATED OBJECT DETECTION SYSTEM SOFTWARE ON CERTAIN 785C, 785D, 785D OEM, 789C, 793D, 793F, 793F XQ, 795F AC, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR UPDATING THE CATERPILLAR INTEGRATED OBJECT DETECTION SYSTEM SOFTWARE ON CERTAIN 785C, 785D, 785D OEM, 789C, 793D, 793F, 793F XQ, 795F AC, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS

Usage:

REBE7862-02

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09Dec2011

(Revised 01Aug2012)

U-552

A-451

D-483

O-486

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR UPDATING THE CATERPILLAR INTEGRATED OBJECT DETECTION SYSTEM SOFTWARE ON CERTAIN 785C, 785D, 785D OEM, 789C, 793D, 793F, 793F XQ, 795F AC, 797F, AND 797F XQ OFF-HIGHWAY TRUCKS
7620		PS43460

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43460" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 09Dec2011 (Revised 04Jan2012) Service Letter. A change was made to the Action Required.

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TERMINATION DATE

31Dec2013

PROBLEM

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The existing software can cause the rear work lamps to illuminate in standby mode on certain 785C, 785D, 785D OEM, 789C, 793D, 793F, 793F XQ, 795F AC, 797F and 797F XQ Off-Highway Trucks.

AFFECTED PRODUCT

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Model	Identification Number
785C	APX01844, 1851, 1897-1899, 1920-1923, 1925-1926, 1959-1961
785D	MSY00318, 320, 323, 328-331, 338-339, 342-344, 348-350
785D OEM	DMC00130
789C	2BW01984-01989, 1993-2002, 2008-2010, 2013-2015, 2017-2021, 2027, 2030-2032, 2034
793D	FDB01547, 1551, 1553, 1555, 1557-1562, 1566-1567
793F	SSP00414-00474
793F XQ	SND00100-00114
795F AC	ERM00168-00189, 191
797F	LAJ00281-00282, 284, 289, 291, 294, 297-298, 300-302
797F XQ	WSP00100-00106

PARTS NEEDED

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Qty	Part Number	Description
1	3795097	SFWR GP-A4024
1	3795109	SFWR GP-A4023
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 23% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Update the software on the Object Detection System display with the latest software, refer to SIS to obtain the latest part number. The new software will enable the rear work lights when the machine is in reverse and when the rear camera is selected. It will not allow the rear work lights to illuminate when the machine is moving forward or in Neutral.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-7000 hrs, 0-12 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%