PRODUCT SUPPORT PROGRAM FOR REPLACING THE 140-7025 THRUST WASHER, 140-7021 HUB, AND 140-7026 HUB ASSEMBLY WITH RING GEAR ON CERTAIN 797 OFF-HIGHWAY TRUCKS
Usage:
REBE7948-00
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| 05Jun2012 |
U-299
A-237
D-256
O-270
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE 1407025/">140-7025 THRUST WASHER, 1407021/">140-7021 HUB, AND 1407026/">140-7026 HUB ASSEMBLY WITH RING GEAR ON CERTAIN 797 OFF-HIGHWAY TRUCKS |
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| 3030 3160 | PS52239 |
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| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS52239" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 30Jun2014 |
PROBLEM
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| The existing 1407025/">140-7025 Thrust Washer can fail on certain 797 Off-Highway Trucks. If the existing 1407025/">140-7025 Thrust Washer fails, it can cause premature planetary failure. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 797B | JSM00190-00488 |
| 797F | LAJ00141-00308 |
| 797F XQ | WSP00100-00104 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 1407021 | HUB |
| 1 | 1407025 | DISC-THRUST |
| 1 | 1407026 | HUB AS. |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 15% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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| Please see the "Service Claims Allowance" notation below for part causing failure. This letter will apply only if the transmission is removed due to a 1407025/">140-7025 Thrust Washer Failure. For after failure or rebuild only, replace the 1407025/">140-7025 Thrust Washer, 1407021/">140-7021 Hub (EC01) and the 1407026/">140-7026 Hub Assembly with ring gear (EC02), with a new 1407025/">140-7025 Thrust Washer, updated 1407021/">140-7021 Hub (EC02) with new lube hole and improved surface finish, and 1407026/">140-7026 Hub Assembly (EC03) with improved surface finish. |
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| Image1 |
SERVICE CLAIM ALLOWANCES
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0-20 mo |
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21-30 mo |
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31-40 mo |
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| NOTE: This is a 100.0-hour job
If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim. |
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| This letter will apply only if the transmission is removed due to a 1407025/">140-7025 thrust washer failure. |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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