PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE FINAL DRIVE MAGNETIC PLUG ON CERTAIN 795 AC OFF-HIGHWAY TRUCKS
Usage:
REBE7963-00
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| 19Jan2012 |
U-31
A-28
D-31
O-32
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| Priority Parts stock action needed | PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE FINAL DRIVE MAGNETIC PLUG ON CERTAIN 795 AC OFF-HIGHWAY TRUCKS |
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| 4251 4006 7750 | PI31977 |
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| NOTE: | This Program must be administered as soon as possible. When reporting the repair, use "PI31977" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI31977" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field, "7751" as the Group Number, "56" as the Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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COMPLETION DATE |
TERMINATION DATE |
| 31Jul2012 | 31Jan2013 |
PROBLEM
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| The 6V-3963 Magnetic Plug on both of the final drive covers must be replaced on certain 795 AC Off-Highway Trucks. The existing plug can contact the carrier and break. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 795F AC | ERM00151-00207 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 2 | 2S4078 | SEAL-O-RING (If Needed) |
| 2 | 6V0439 | PLUG-STOR |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 40% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. | ||
ACTION REQUIRED
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Replace the existing 6V3963 Magnetic Plug in all 326-2377 Final Drive and Wheel Groups in dealer parts stock. Replace the 6V3963 Magnetic Plugs with new 6V0439 Magnetic Plugs. |
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| Replace the existing 6V3963 Magnetic Plugs with the new 6V0439 Magnetic Plugs. |
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OWNER NOTIFICATION
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| U.S. and Canadian owners will receive the attached Owner Notification. |
SERVICE CLAIM ALLOWANCES
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Submit one claim for all final drives in dealer stock that are reworked. One 6V0439 Magnetic Plug, one 2S4078 Seal (if needed), and .5 hour of labor is allowed per final drive. |
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| NOTE: This is a 1.0-hour job | |||||
| This is a 1.0-hour job to replace the both of the magnetic plugs. |
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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| COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS XYZ Corporation 3240 Arrow Drive Anywhere, YZ 99999 PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE FINAL DRIVE MAGNETIC PLUG ON CERTAIN 795F AC OFF-HIGHWAY TRUCKS MODELS INVOLVED - 795F AC Off-Highway Trucks Dear Caterpillar Product Owner: The 6V-3963 Magnetic Plug on both of the final drive covers must be replaced on the products listed below. The existing plug can contact the carrier and break. You will not be charged for the service performed. Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service. Please refer the dealer to their Service Letter dated 19Jan2012 when scheduling this service. We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime. Caterpillar Inc. Identification #(s) Attached to 19Jan2012 Service Letter |
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