PRODUCT SUPPORT PROGRAM FOR REWORKING THE 273-2321 RH SUPPORT AS. ON CERTAIN 777F OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REWORKING THE 273-2321 RH SUPPORT AS. ON CERTAIN 777F OFF-HIGHWAY TRUCKS

Usage:

REBE6356-01

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03Sep2010

(Revised 23Nov2010)

U-360

A-284

D-309

O-314

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REWORKING THE 273-2321 RH SUPPORT AS. ON CERTAIN 777F OFF-HIGHWAY TRUCKS
7755 7253		PS43155

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43155" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 03Sep2010 Service Letter. Changes have been made to Parts Needed.

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TERMINATION DATE

30Sep2011

PROBLEM

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The existing 273-2321 RH Support As. can fail on certain 777F Off-Highway Trucks. If the existing 273-2321 RH Support As. fails it will cause damage to the RH support assembly mounting. The rear mounting area can fatigue and is seen primarily in the form of cracks. The front mounting area can fatigue and is seen primarily in the form of missing or loose bolts. The 273-2321 RH Support As. is part of the 273-8898 RH Platform Gp.

AFFECTED PRODUCT

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Model	Identification Number
777F	JRP00281-00757, 759-783, 785-945, 947-959, 962, 965-970, 972-976, 978-1160, 1162-1291
777F OEM	JXP00100-00101 WTK00105-00117

PARTS NEEDED

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Qty	Part Number	Description
4	2Y5829	NUT-HEX
1	7T1099	LINK
8	8T4140	BOLT
4	8T4186	BOLT
8	1984780	WASHER-HARD
2	PLATE_6	DEALER FABRICATED PLATE
1	PLATE_7	DEALER FABRICATED PLATE
2	PLATE_8	DEALER FABRICATED PLATE
1	PLATE_9	DEALER FABRICATED PLATE
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 13% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to Special Instruction REHS5092 "Field Upgrade of the Support Assembly and the Platform Group on the 777F Off-Highway Truck" for Rework Procedure.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-18000 hrs, 0-48 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%

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NOTE: This is a 8.0-hour job
A maximum of $200 U.S. will be allowed for labor and materials to fabricate the plates shown in the Special Instructions. Include outside expenses at cost. Retain a copy of all invoices for outside expenses in the machine history folder for audit purposes.

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