PRODUCT SUPPORT PROGRAM FOR REPLACING THE 278-0383 TUBE ASSEMBLY ON CERTAIN 777F OFF-HIGHWAY TRUCKS Caterpillar
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 278-0383 TUBE ASSEMBLY ON CERTAIN 777F OFF-HIGHWAY TRUCKS
Usage:
REBE6338-01
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14Oct2010
(Revised 09Dec2010)
U-419
A-336
D-361
O-365
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Before/After
Parts stock action needed
PRODUCT SUPPORT PROGRAM FOR REPLACING THE 278-0383 TUBE ASSEMBLY ON CERTAIN 777F OFF-HIGHWAY TRUCKS
5057
PS43175
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NOTE:
This Program must be administered either before or after failure.
In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43175" as the Part Number
and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code.
If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.
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NOTE:
When submitting claim for Parts Stock Action, Use the appropriate 99Z as the s/n, the appropriate Service Letter Program Number as the Part number in the Part Causing Failure field,
"7755" as the Group Number, "56" as the Description Code.
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NOTE:
Although this Program is to be administered as described above on the Affected Product,
parts should be removed from parts stock as soon as possible.
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NOTE:
The information supplied in this service letter may not be valid after the termination date of this program.
Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
NOTE:
This Revised Service Letter replaces the 14Oct2010 Service Letter. Changes have been made to the Parts Needed and Rework Procedure.
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TERMINATION DATE
31Oct2012
PROBLEM
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The existing 278-0383 Tube Assembly can fail on certain 777F Off-Highway Trucks. If the existing tube assembly fails it can leak. The 7S-8920 and 7S-8921 Clip can deform the tube assembly due to fit up issues. In addition, the clips can fail at the mounting location leaving the tube assembly unsupported. The 278-0383 Tube Assembly is part of 247-3751 Hoist Lines Group.
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
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****Parts Stock ****
Remove all 278-0383 Tube Assemblies from dealer parts stock.
****Affected Product****
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Refer to the attached Rework Procedure.
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SERVICE CLAIM ALLOWANCES
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****Parts Stock****
Submit one claim for all parts removed from dealer parts stock.
****Affected Product****
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Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
0-16000 hrs, 0-48 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
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NOTE: This is a 2.0-hour job
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PARTS DISPOSITION
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****Parts Stock****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
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****Affected Product****
Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
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Rework Procedure
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1. Remove Bolt (B) and Washer (C) and retain parts for reuse. Remove 7S-8920 Clip (D) and 7S-8921 Clip (E). Loosen tube assembly at both ends and remove 278-0383 Tube Assembly (A). Discard clips, seals, and tube assembly. See Image 1.1.1.
Image1.1.1
2. Install 4J0524 Seal (6) in hoist valve (see Image 1.4.1). Install 4J-0524 Seal (5) in Hose Assembly (F) (see Image 1.3.1). Loosely install 361-2233 Tube Assembly (1) using one 5P-7468 Clip (2), one 5P-7469 Clip (3), one 5P-8444 Grommet (4), and bolt (B) and washer (C) from Step 1. See Image 1.2.1. Position Tube Assembly (1) correctly, and tighten Bolt (B) to a torque of 105 Nm +/- 20 Nm (77 lb-ft +/- 15 lb-ft).
Image1.2.1
3. Tighten four Bolts (G) and four Washers (H) to a torque of 100 Nm +/- 20 Nm (74 lb-ft +/- 15 lb-ft). See Image 1.3.1.
Image1.3.1
4. Tighten four Bolts (J) and four Washers (K) to a torque of 105 Nm +/- 20 Nm (77 lb-ft +/- 15 lb-ft). See Image 1.4.1.