PRODUCT SUPPORT PROGRAM FOR REPLACING THE 188-4750 OIL PAN (COUPLER PAN) ON CERTAIN 797B OFF-HIGHWAY TRUCKS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE 188-4750 OIL PAN (COUPLER PAN) ON CERTAIN 797B OFF-HIGHWAY TRUCKS

Usage:

REBE6337-01

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31Jan2011

(Revised 09May2012)

U-38

A-29

D-36

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*Before/After*	PRODUCT SUPPORT PROGRAM FOR REPLACING THE 188-4750 OIL PAN (COUPLER PAN) ON CERTAIN 797B OFF-HIGHWAY TRUCKS
1307		PS43227

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NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS43227" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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NOTE:	This Revised Service Letter replaces the 31Jan2011 Service Letter. Changes have been made to the note in the Service Claim Allowances.

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TERMINATION DATE

31Jan2013

PROBLEM

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The existing 188-4750 Oil Pan (Coupler Pan) can make contact with steering components on certain 797B Off-Highway Trucks. If the existing 188-4750 Oil Pan contacts the steering components, the pan can be damaged, resulting in leaks and possible extensive machine down-time.

AFFECTED PRODUCT

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Model	Identification Number
797B	JSM00123-00488

PARTS NEEDED

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Qty	Part Number	Description
23	2A4639	BOLT
1	4F3765	GASKET-SHAFT
1	6V3833	SEAL-O-RING
8	8B9725	BOSS
8	8F8804	BOLT
23	8M9024	WASHER-HARD
1	1884760	GASKET
1	3302199	PAN-OIL
1	3302203	TUBE AS
1	3302204	TUBE AS
1	3512434	TUBE AS
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 22% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Replace the 188-4750 Oil Pan with a 330-2199 Oil Pan and related parts. The new pan provides additional clearance between the steering components and the pan. Refer to Service Magazine article, "A New Oil Pan Is Used for the Engine Coupling on 797 and 797B Off-Highway Trucks" for additional information.

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SERVICE CLAIM ALLOWANCES

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Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-16000 hrs, 0-32 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
16001-32000 hrs, 33-64 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%

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NOTE: This is a 10.0-hour job If there has been a previous repair, part age/hours will apply. Retain a copy of the previous repair invoice in the dealer's records for audit purposes, and specify repair date and machine hours in the "Additional Comments" section of the warranty claim.
Exception: Regardless of age, if the new pan is installed at engine overhaul, this program will pay 33% d/n parts cost and no labor. The pan removal and installation is required regardless.

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