PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING PROTECTIVE FILM ON CERTAIN NAVIGATOR II DISPLAYS WITH PART NUMBERS 239-9531, 239-9532, 236-2534, 291-2199 AND WITH SERIAL NUMBERS BEGINNING WITH E8, F8, G8, H8, J8, K8, L8, M8, OR A9 Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING PROTECTIVE FILM ON CERTAIN NAVIGATOR II DISPLAYS WITH PART NUMBERS 239-9531, 239-9532, 236-2534, 291-2199 AND WITH SERIAL NUMBERS BEGINNING WITH E8, F8, G8, H8, J8, K8, L8, M8, OR A9

Usage:

REBE6349-00

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17Dec2010

U-506

A-417

D-444

O-444

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING PROTECTIVE FILM ON CERTAIN NAVIGATOR II DISPLAYS WITH PART NUMBERS 239-9531, 239-9532, 236-2534, 291-2199 AND WITH SERIAL NUMBERS BEGINNING WITH E8, F8, G8, H8, J8, K8, L8, M8, OR A9
7490		PI10834

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10834" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10834" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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PROBLEM

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The Navigator Display may experience a crack in the glass. A limited number of displays were manufactured with glass that did not meet Caterpillar specifications. In the event of a breakage, glass meeting the Caterpillar specification is designed to break into small shards of glass fragments. Displays identified in this service letter could break into larger chards of glass. A protective glass film has been developed to reduce the possibility of injury from broken glass. This broken glass may, in conjunction with other factors or circumstances, result in a risk of personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
CAES-ON BRD	2TZ00235, 262-379, 381-387

PARTS NEEDED

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Qty	Part Number	Description
1	2399531	DISPLAY GP-ELEK (After Failure Only)
1	3570712	FILM-PROTECTIVE (Before Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 45% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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The S/N of the display must be in the claim or it will be declined.

Navigator Instructions for installing Protective Film to the Glass

Parts Needed:
357-0712 Protective Film

Tools Needed:
Small Squeegee
Clean Water
Optional Wetting Solution (baby shampoo & water)
Glass Cleaner
Paper Towels
Spray Bottle

1. Remove the Navigator from the machine bracket.

2. Find a suitable place to perform this procedure. Choose a place with good illumination for removing the bubbles and low wind to reduce the chance of getting contamination under the film.

3. Thoroughly clean the display glass and surrounding area using glass cleaner and paper towels. After cleaning, check the glass to ensure it does not have any dirt or foreign objects on it.

4. Wipe clean and dry with paper towels.

5. The self-adhesive film comes with a clear protective liner over the self-adhesive. Place film on a clean flat work surface with liner facing up. Remove liner and expose self-adhesive. If liner does not remove easily, separate by firmly pressing a small piece of masking tape to both sides of one corner of the film and pull adhesive side of film from itself as it may stick together.

6. Thoroughly spray the exposed self-adhesive with wetting solution. Make sure the entire surface is dripping wet. (Wetting solution can be replaced with clean water or water with a couple drops of baby shampoo added to it. The baby shampoo will allow the film to slide more easily)

7. Generously spray the glass in a horizontal motion until it is completely covered with the wetting solution.

8. While glass is still wet, separate the film using the attached paper square. Position the adhesive side of the film against glass. If film does not slide smoothly on the glass, lift film and apply more wetting solution for additional slip.

9. Spray film (now on glass) with wetting solution. Squeegee in a horizontal direction from one side to the other starting at the top of the film and working toward the bottom in order to remove any air bubbles and excess wetting solution.

NOTE: Film may appear hazy until excess wetting solution evaporates.

10. Attach Navigator to the Machine bracket.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 1.0-hour job
Submit one claim for each display being repaired. Include Display Serial Number in the Claim Story. Please refer to the Global Warranty Bulletin for instructions on how to file a claim against Machine Control & Guidance Products.

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR INSTALLING PROTECTIVE FILM ON CERTAIN NAVIGATOR II DISPLAYS

MODELS INVOLVED - CAES and Aquila displays with part numbers: 239-9531, 239-9532, 236-2534, 291-2199 and Serial Numbers beginning with E8, F8, G8, H8, J8, K8, L8, M8 OR A9.

Dear Caterpillar Product Owner:

The Navigator II display (D3:C4) needs to be reworked on the products listed below. The existing display may experience a crack in the glass and this may, in conjunction with other factors or circumstances, result in a risk of personal injury or death. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 17Dec2010 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 17Dec2010 Service Letter