PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONTROL SOFTWARE ON CERTAIN 216B3, 226B3, 236B3, 242B3, AND 252B3 SKID STEER LOADERS; 247B3 AND 257B3 MULTI-TERRAIN LOADERS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONTROL SOFTWARE ON CERTAIN 216B3, 226B3, 236B3, 242B3, AND 252B3 SKID STEER LOADERS; 247B3 AND 257B3 MULTI-TERRAIN LOADERS

Usage:

REBE6390-02

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23Aug2010

(Revised 15Oct2010)

U-339

O-295

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*Safety*	PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONTROL SOFTWARE ON CERTAIN 216B3, 226B3, 236B3, 242B3, AND 252B3 SKID STEER LOADERS; 247B3 AND 257B3 MULTI-TERRAIN LOADERS
7610 7620		PI10817

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NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI10817" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description Code.
Exception: If the repair is done after failure, use "PI10817" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:	This Revised Service Letter replaces the 23Aug2010 (Revised 23Sep2010) Service Letter. Changes have been made to the Parts Needed and Rework Procedure.

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PROBLEM

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The control software needs to be replaced on certain 216B3, 226B3, 236B3, 242B3, and 252B3 Skid Steer Loaders; 247B3 and 257B3 Multi-terrain Loaders. The existing software incorrectly controls the direction of flow in the auxiliary circuit, causing the auxiliary flow to be in the opposite direction than is described in the Operation and Maintenance Manual. This failure may, in conjunction with other factors or circumstances, result in a risk of personal injury or death.

AFFECTED PRODUCT

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Model	Identification Number
216B 3	JXM00130, 280-307, 309, 311-325, 327-331, 333-337, 340-342, 346-347
226B 3	MWD00140, 290-295, 297-300, 302, 304, 307-309, 311-313, 318-319, 321, 324-326, 329-330, 332, 335-336
236B 3	A9H00150, 309, 312-314
242B 3	SRS00150-00152, 306
247B 3	TSL00160, 313
252B 3	TNK00170
257B 3	B7H00160-00162, 315, 320-321, 338

PARTS NEEDED

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Qty	Part Number	Description
1	3683210	SFWR GP-A3000

ACTION REQUIRED

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Refer to the attached Rework Procedure.

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OWNER NOTIFICATION

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U.S. and Canadian owners will receive the attached Owner Notification.

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

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NOTE: This is a 0.5-hour job

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PARTS DISPOSITION

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Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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COPY OF OWNER NOTIFICATION FOR U.S. AND CANADIAN OWNERS

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REPLACING THE CONTROL SOFTWARE

MODELS INVOLVED - 216B3, 226B3, 236B3, 242B3, AND 252B3 SKID STEER LOADERS; 247B3 AND 257B3 MULTI-TERRAIN LOADERS

Dear Caterpillar Product Owner:

The control software needs to be replaced on the products listed below. The existing software incorrectly controls the direction of flow in the auxiliary circuit, causing the auxiliary flow to be in the opposite direction than is described in the Operation and Maintenance Manual. This failure may, in conjunction with other factors or circumstances, result in a risk of personal injury or death. You will not be charged for the service performed.

Contact your local Caterpillar dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

Please refer the dealer to their Service Letter dated 23Aug2010 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed for your added safety and satisfaction.

Caterpillar Inc.

Identification #(s)

Attached to 23Aug2010 Service Letter

Rework Procedure

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1. This procedure requires that Electronic Technician version ET2009C or later is installed.

2. A communications adapter 2 (with a serial cable) will perform this procedure. If a communications adapter 3 (with USB connections) is used, CA3 drivers must be installed.

3. Connect the communications adapter to the service port in the cab.

4. Turn the key switch to the ON position.

5. Start Electronic Technician.

6. Select the Winflash icon.

Image1.1.1

7. Electronic Technician will connect over J1939.

8. Click the Browse button and choose the flash file 3683210V00.fls.

Image1.2.1

9. Verify on the screen that the new software part number is 3683210-00.

10. Press the "Begin Flash" button.

11. After the flash process is complete, exit ET.

12. Turn the key switch to the OFF position.

13. Crank the engine.

14. Press the Park Brake switch to release the park brake.

15. Verify that all indicator lamps are OFF.

16. Turn the key switch to the OFF position.