PRODUCT SUPPORT PROGRAM FOR REPLACEMENT OF THE MIRRORS ON CERTAIN 313F, 329E, 336E, 336F, 349E, 345B, 349F, 352F, 374F, AND 390F EXCAVATORS Caterpillar


PRODUCT SUPPORT PROGRAM FOR REPLACEMENT OF THE MIRRORS ON CERTAIN 313F, 329E, 336E, 336F, 349E, 345B, 349F, 352F, 374F, AND 390F EXCAVATORS

Usage:

TEBE3611-02

04Sep2015
(Revised 22Oct2015)


U-518
A-373
D-447
O-407

 

Before/After

  
  

PRODUCT SUPPORT PROGRAM FOR REPLACEMENT OF THE MIRRORS ON CERTAIN 313F, 329E, 336E, 336F, 349E, 345B, 349F, 352F, 374F, AND 390F EXCAVATORS

7319
PS44849
NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44849" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

 
NOTE:

This Revised Service Letter replaces the 04Sep2015 (Revised 25Sep2015) Service Letter. Changes have been made to add a Group 3 to the Affected Product, Parts Needed, Service Claim Allowances, and Rework Procedure.


TERMINATION DATE

30Sep2017

PROBLEM

The existing mirror mounts can break during bolt tightening on certain 313F, 329E, 336E, 336F, 345B, 349E, 349F, 352F, 374F, and 390F Excavators.

AFFECTED PRODUCT

Model Identification Number
*******Group  1*******
313F LGC  GJD00334-00339, 342-348, 352
*******Group  2*******
329E L  TST00742-00839, 841-848
329E LN  RLD00679-00691, 694-758, 761-768, 772-777
329E OEM  K2L00156-00165
336E L  YCE00767-00780
336E L OEM  T3Z00252-00256
336E LN  TMZ00433-00439
336F L  WTZ00154-00237, 242
336F L OEM  B3500101
336F LLRE  YBF00261
336F LN  KFT00261-00299, 301
336F OEM  B3400101-00109
*******Group  3*******
345B L II  CCC76002
349E L  KFX00632-00701
349E OEM FKF00104-00108

S3P00215-00218
349F L-VG  KBP00203-00216, 218-222, 224-225
352F XE-VG  SD200201-00202
374F  AT200151-00160
374F L  DNM00289-00341, 344-345, 347-352, 357
374F OEM  DP400102
390F  TYE00183-00223
390F L  MGF00219-00241, 243-252, 255-259, 262-264
390F MH OEM  B3700101-00102
390F OEM  PT700101

PARTS NEEDED

Qty

Part Number Description
*******Group 1*******
1 3276550 MIRROR GP-BASIC
1 3949459 MIRROR GP-BASIC
1 3949460 MIRROR GP-BASIC
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 2*******
2 3276550 MIRROR GP-BASIC
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 11% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

*******Group 3*******
1 3276550 MIRROR GP-BASIC
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 10% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.


ACTION REQUIRED

Replace the existing mirrors with new mirror groups. Refer to the attached Rework Procedure.

SERVICE CLAIM ALLOWANCES

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 1*******
0-1000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 1

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 2*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 2

Product smu/age whichever comes first
Caterpillar
Dealer Suggested
Customer Suggested
Parts %
Labor Hrs%
Parts %
Labor Hrs%
Parts %
Labor Hrs%
*******Group 3*******
0-2000 hrs,
0-12 mo 
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
 NOTE: This is a 1.0-hour job for Group 3



PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.
 
 
 


Rework Procedure


Group Number 1  
 
1. Park the machine on a level surface.

2. Lower the work tool to the ground.

3. Move the hydraulic lockout control to the LOCKED position. For further details on this procedure, refer to Operation and Maintenance Manual, "Operator Controls".

4. Stop the engine.
 
5. Replace the existing 443-7858 Mirror (1) with new 327-6550 Mirror Group. Refer to Image1.2.1.
Image1.2.1
 
6. Replace the existing 443-7858 Mirror (2) with new 394-9460 Mirror Group. Refer to Image1.3.1.

7. Replace the existing 443-7855 Mirror (3) with new 394-9459 Mirror Group. Refer to Image1.3.1.
Image1.3.1
 
8. Adjust rear view mirrors in order to provide visibility behind the machine at a maximum distance of 30m (98ft) from the rear corners of the machine.

Note: For additional detail, Refer to SEBU9232, Operation and Maintenance Manual, 312F and 313F Excavators.
 
 
Group Number 2  
 
1. Park the machine on a level surface.

2. Lower the work tool to the ground.

3. Move the hydraulic lockout control to the LOCKED position. For further details on this procedure, refer to Operation and Maintenance Manual, "Operator Controls".

4. Stop the engine.
 
5. Replace the existing 443-7858 Mirror (1) with a new 327-6550 Mirror Group. Refer to Image2.2.1.

6. Replace the existing 443-7858 Mirror (2) with a new 327-6550 Mirror Group. Refer to Image2.2.1.
Image2.2.1
 
7. Adjust the rear view mirrors in order to provide visibility behind the machine at a maximum distance of 30m (98ft) from the rear corners of the machine.

Note: For additional detail, refer to the Operation and Maintenance Manual.
 
 
Group Number 3  
 
1. Park the machine on a level surface.

2. Lower the work tool to the ground.

3. Move the hydraulic lockout control to the LOCKED position. For further details on this procedure, refer to Operation and Maintenance Manual, "Operator Controls".

4. Stop the engine.
 
5. Replace the existing 443-7858 Mirror (1) with new 327-6550 Mirror Group. Refer to Image3.2.1.
Image3.2.1
 
6. Adjust the rear view mirrors in order to provide visibility behind the machine at a maximum distance of 30m (98ft) from the rear corners of the machine.

Note: For additional detail, refer to the Operation and Maintenance Manual.
 
 

Caterpillar Information System:

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