PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK SOFTWARE ON CERTAIN M314F, M316F, M318F, M320F, M322F, MH3022, AND MH3024 WHEELED EXCAVATORS
Usage:
TEBE3667-01
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| 30Sep2015 |
| (Revised 14Oct2015) |
U-526
O-456
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| Before/After | PRODUCT SUPPORT PROGRAM FOR UPDATING THE PRODUCT LINK SOFTWARE ON CERTAIN M314F, M316F, M318F, M320F, M322F, MH3022, AND MH3024 WHEELED EXCAVATORS |
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| 7606 7620 7610 | PS44872 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS44872" as the Part Number and "7755" as the Group Number. If administered before failure, use "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. If administered after failure, use "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 30Sep2015 Service Letter. Changes have been made to the Parts Needed. |
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TERMINATION DATE |
| 30Sep2016 |
PROBLEM
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| Normal communication messages sent by the travel pedal are not supported by Vision Link and are occasionally displayed as a diagnostic entry with no description or source information on certain M314F, M316F, M318F, M320F, M322F, MH3022, and MH3024 Wheeled Excavators. |
AFFECTED PRODUCT
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| Model | Identification Number |
| M314F | F4A00253-00256 |
| M316F | F6N00109-00111 |
| M318F | F8B00531-00532, 539, 547, 561, 591, 593, 596, 606, 611-612 |
| M320F | F2W00268-00270, 277, 281, 284-288, 290-292, 295, 297, 301-306, 310-314, 317-319, 327, 330, 332 |
| M322F | F2Z00144 |
| MH3022 | FM200309-00353 |
| MH3024 | FM400112-00113, 115-137 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 4828138 | Product Link Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 9% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Update the product link module with the software listed in the Parts Needed or latest available in SIS Web. |
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SERVICE CLAIM ALLOWANCES
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0-12 mo |
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| NOTE: This is a 1.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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