PRODUCT SUPPORT PROGRAM FOR REPLACING THE BATTERY AND REWORKING THE BATTERY HOLD-DOWN ON CERTAIN 312D, 313D, 318D, 320D, 323D, 324D, 326D, 329D, 336D, 340D, AND 349D EXCAVATORS AND MOBILE HYDRAULIC POWER UNITS
Usage:
TEBE3692-00
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| 13Oct2015 |
D-465
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE BATTERY AND REWORKING THE BATTERY HOLD-DOWN ON CERTAIN 312D, 313D, 318D, 320D, 323D, 324D, 326D, 329D, 336D, 340D, AND 349D EXCAVATORS AND MOBILE HYDRAULIC POWER UNITS |
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| 1401 | PS53046 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53046" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Jan2018 |
PROBLEM
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| The existing battery on certain 312D, 313D, 318D, 320D, 323D, 324D, 326D, 329D, 336D, 340D, and 349D Excavators and Mobile Hydraulic Power Units may experience electrolyte leaking and shell bulging due to the manufacturing process control, and 6W-6005 Battery Hold-Down position which might reduce the battery venting effectiveness. |
AFFECTED PRODUCT
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| Model | Identification Number |
| *******Group 1******* | |
| 312D 2GC | BRW00131-00404, 406, 409-413, 417-496, 498-526, 534-546, 564 |
| 312D GC | RXZ00227-00290, 292-367, 369-1152, 1154-1362, 1364-1396, 1398-1425, 1430-1501, 1503-1554, 1556-1638 |
| 312D L OEM | L4400001-00003, 101 |
| 313D | WPK00760-00764, 775-810, 812-837, 839-873, 919-923 |
| 313D 2 | PLD00176-00458, 460, 462-507 ZAA00151-00254 |
| 318D 2L | TZS00254-00381, 385-425, 431-443, 454-462, 470-472, 483-484 |
| 318D L | ZKJ00673-00677, 688-696, 700-701, 707-780 |
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| *******Group 2******* | |
| 336D | JBT04409, 4411-4413, 4415, 4417-4429, 4431, 4433, 4435, 4437-4653, 4655-4724, 4726-4735, 4737-4741, 4743-4809, 4811-4854, 4856-4867, 4870-4892, 4895-4908, 77001 |
| 336D 2 | WDC00101, 104-163, 166-325, 329-529, 531-828, 830-841, 843-1025, 1028-1053, 1062-1073, 1085-1097, 1116-1117, 1124-1133, 1138-1148, 1161-1166, 1172, 1195, 1199-1212, 1218-1219, 1222-1225, 1269-1272, 1302, 1304, 1306, 1309, 1316-1320 |
| 336D 2L | YCF00251-00255, 285-291, 307-308, 311-318, 321-323, 341-345, 363, 365, 368-372, 427-432, 436-441, 456-462, 487-490, 532, 534-536, 549, 566-567, 570-572, 575-576, 600-602, 634-635, 701, 703 |
| 336D L | MPL00530-00535, 542-546, 554-558, 561-565, 567-576 |
| 336D L OEM | L5X00557, 566, 569, 607, 613-614, 623, 628, 642, 648, 651, 653, 657-658, 662, 664, 669-670, 674, 677-678, 684-685, 688, 691, 695, 697, 699, 702-705, 708, 711-714, 720, 724-729, 731-732, 741, 748-749, 756, 758-763, 767, 771-772, 774, 776, 779, 781-782, 786-788, 790, 793, 798-802, 805, 807, 812, 815, 817-818, 821-824, 826-827, 829-830, 833-836, 839-840, 842, 844-846, 850-854, 858, 861-863, 865-867, 871, 878, 880-883, 886, 890-891, 894, 897, 899-901, 903, 906-907, 909-910, 914, 916, 920-922, 927-929, 933-934, 938, 940, 949, 951, 960-961, 964, 966, 969, 972, 978, 984, 991, 1006-1007, 1042 |
| 340D 2L | HHK00131-00205, 207, 210-224, 228, 233-241, 244-245, 248-251, 253-259, 261-265, 267, 269, 271, 273-274, 278, 280-281, 285-296, 303-305, 309-310, 321-324, 328, 358-361, 373-376 |
| 340D 2L OEM | DC800102 |
| 340D L | JTN00478-00481, 496-503, 534-569, 573-585 |
| 349D 2 OEM | CE400101, 103 |
| 349D L OEM | MCX00103, 106 |
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| *******Group 3******* | |
| 320D 2 | GBA00132-00313, 315-320, 322-493, 496-609, 612-710, 719-745, 747-770, 772-791, 798-836, 838-855, 857-986, 991-1148, 1150-1160, 1162-1179, 1181-1205, 1207-1258, 1263-1264, 1274-1301, 1303-1338, 1340, 1343-1345, 1347-1357, 1359-1360, 1364-1369, 1373, 1379-1412, 1417-1428, 1434-1556, 1558-1603, 1605-1626, 1651-1775, 1777-1846, 1849-1855, 1857-1897, 1900-1944 TDN00211-00290, 296-304, 315-320, 329-340, 342-357, 359, 362, 414-437, 515-519, 564, 566, 569-621 |
| 320D 2GC | JFM00175-00204, 208-265, 269-280, 282-287, 297-332, 334-435, 437-579, 581-624, 629-769, 858-872, 903-904, 922-926, 928-934, 937-938, 953-956, 960, 964-983, 992-1000, 1003-1011, 1016-1052, 1065-1066, 1070-1084, 1096-1110, 1112-1121, 1125, 1127-1128, 1132-1135, 1137-1138, 1141-1156, 1160-1166, 1172-1261, 1263-1324, 1364-1368, 1371-1382, 1384-1388, 1394-1398, 1404-1408, 1421-1422, 1439-1441, 1446-1449 |
| 320D 2L | HDM00263-00265 |
| 323D L OEM | L5Z00187 |
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| *******Group 4******* | |
| 320D | MZD01499-01641, 1643-1654, 1656-1677, 1682-1784, 1810-1894 |
| 320D 2 | GBA00711-00718, 792-797, 987-990, 1259-1262, 1370-1372, 1374-1376, 1413-1416 TDN00565, 567-568 |
| 323D 2L | PJP00188-00282, 284-881, 888-943, 947-956, 958-1007, 1009-1017, 1019-1122, 1134-1171, 1181-1184, 1190-1194, 1199-1202, 1207-1210, 1215-1218 |
| 323D L | NZF01059-01073, 1094-1102, 1104, 1108-1117, 1119, 1121-1269 |
| 324D | JZR01453-01460, 1462-1703, 1707, 1710 |
| 326D 2 | KGY00161-00263, 265-267, 276-280, 283-286, 302-303, 308 |
| 326D 2L | MGW00241-00259, 262-265 |
| 326D L | PJM00235-00388, 390-488, 490-494, 501-505, 509-535, 538-565 |
| 329D | BYS02506, 2509-2510, 2513, 2516-2520, 2522-2581, 2583-2633, 2635-2859, 2861-2943, 2945-3016, 3018-3031, 3034-3062, 3064-3075, 3083-3136, 3139-3146, 3154-3182 |
| 329D 2 | TMJ00233-00246, 248-319, 328-338, 346-352, 356 |
| 329D 2L | RGA00191-00192, 196, 198-266, 283-286, 298-309 |
| 329D L | DJF00507, 551-555, 660-664, 667-670, 675-678, 685-703, 723-729, 756-772, 789-796, 860-862, 868-870, 900-904, 931-937, 974-987, 990, 994, 997, 1000, 1003, 1006, 1009, 1026-1041, 1043-1046, 1049-1051, 1054-1056, 1059-1070, 1073-1074, 1079-1088, 1104-1116, 1120, 1123-1124, 1135-1144, 1157-1175 |
| 329D L OEM | J8D00175, 192-193, 199 |
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| *******Group 5******* | |
| 336D 2GC | NBN00102-00207 |
| 349D | GKF00291-00393, 396-397 |
| 349D 2 | RAN00211-00220, 231-233 |
| 349D 2L | TAH00241-00242, 263-267, 269, 293-295, 297, 300 |
| 349D L | KLH00202-00211, 213-217, 219-224, 226-229, 233-239, 242-243, 245-249, 252-273 |
| 349D L OEM | MCX00102, 109, 111-116, 118, 124-125, 131-132, 139-140 |
PARTS NEEDED
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Qty |
Part Number | Description |
| *******Group 1******* | ||
| 1 | 3T5760 | BATTERY |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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| *******Group 2******* | ||
| 1 | 9X3404 | BATTERY |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 7% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 3******* | ||
| 1 | 3T5760 | BATTERY |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 4******* | ||
| 1 | 9X3404 | BATTERY |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 4% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
||
| *******Group 5******* | ||
| 1 | 3T5760 | BATTERY |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 2% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| R eplace the leaking and/or bulged battery with a new one and follow the Special Instruction SEHS0419 to rework the battery hold-down on the machine. Note that slight electrolyte leakage would not effect the performance of the battery, and it is not necessary to do the replacement. Include clear photos of the leaking and/or bulged battery/batteries, and the battery manufacturing code (see Image 1) in the claim story. |
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| Image1 |
SERVICE CLAIM ALLOWANCES
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