PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIESEL EXHAUST FLUID VALVE ON CERTAIN 323F, 326F, 329F, 335F, 336F, 349F, 352F, 374F, AND 390F EXCAVATORS Caterpillar

PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIESEL EXHAUST FLUID VALVE ON CERTAIN 323F, 326F, 329F, 335F, 336F, 349F, 352F, 374F, AND 390F EXCAVATORS

Usage:

TEBE3605-00

Show/hide table

14Sep2015

U-490

A-352

D-420

O-426

Show/hide table

After Failure Only	PRODUCT SUPPORT PROGRAM FOR REPLACING THE DIESEL EXHAUST FLUID VALVE ON CERTAIN 323F, 326F, 329F, 335F, 336F, 349F, 352F, 374F, AND 390F EXCAVATORS
108K 1091		PS53028

Show/hide table

NOTE:	Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
NOTE:	This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53028" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code.

Show/hide table

NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

Show/hide table

TERMINATION DATE

30Sep2017

PROBLEM

Show/hide table

The existing Diesel Exhaust Fluid Valve Assembly may break at the valve stem on certain 323F, 326F, 329F, 335F, 336F, 349F, 352F, 374F, and 390F Excavators. If the existing valve assembly breaks, it can/will cause the leakage of diesel exhaust fluid.

AFFECTED PRODUCT

Show/hide table

Model	Identification Number
323F L	XCF00184-00812, 814-867, 869-906, 908 YEJ00124-00354
326F	SGK00151
326F L	WGL00178-00744 XFK00189-00190
326F LN	TMR00164
329F	YHA00192
329F L	ERL00113-00865 RCN00115 WBA00111-00112
335F LCR	KNE00183-00341
336F L	RKB00241-01091, 1093-1206, 1208-1498, 1500 SSN00198 TZA00161-00422 WTZ00151-00208
336F L H	LTP00182-00195
336F LN	KFT00261-00305
336F LN H	MTW00164-00174
336F LXE	DFY00133-00217, 219-234
349F	HLB00136
349F L	BZ200151-00387, 389-431 HPD00101-00423 KEA00165
349F L-VG	KBP00201-00233 YEG00201-00227
352F XE-VG	SD200201-00202
352F-VG	A9J00251-00263
374F L	DNM00201-00338
390F L	MGF00151-00255

PARTS NEEDED

Show/hide table

Qty	Part Number	Description
1	4742607	VALVE-BALL
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

Show/hide table

Replace the existing DEF valve assembly with a new 474-2607 Ball Valve. Refer to Image1.

Note: The 6S-8620 Clamps are reusable. Tighten the clamp to a specified torque of 1.4 +/- 0.3 N.m (12.4 +/- 2.7 lb-in).

Note: Insert the hose up to the root of the valve tube.

Note: Place the clamp on the straight portion of the hose by the bead of the valve tube.

Show/hide table

Image1

SERVICE CLAIM ALLOWANCES

Show/hide table

Product smu/age whichever comes first	Caterpillar		Dealer Suggested		Customer Suggested
Product smu/age whichever comes first	Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
0-3000 hrs, 0-24 mo	100.0%	100.0%	0.0%	0.0%	0.0%	0.0%
3001-6000 hrs, 25-48 mo	33.0%	50.0%	0.0%	0.0%	50.0%	50.0%