PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRAVEL DRIVE GROUP ON CERTAIN 320D, 320D2, 321D, 323D, AND 323D2 EXCAVATORS
Usage:
TEBE3578-01
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| 08Sep2015 |
| (Revised 01Dec2015) |
O-412
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REWORKING THE TRAVEL DRIVE GROUP ON CERTAIN 320D, 320D2, 321D, 323D, AND 323D2 EXCAVATORS |
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| 4050 | PS53025 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53025" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 08Sep2015 Service Letter. Changes have been made to the Affected Product. |
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TERMINATION DATE |
| 30Sep2017 |
PROBLEM
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| The existing travel drive group can leak oil on certain 320D, 320D2, 321D, 323D, and 323D2 Excavators. If the existing travel drive group leaks oil it can cause a failure of inner parts. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 320D | FAL07790, 7794 JFZ08118-08126, 8135-8140, 8166, 8344, 8346, 8388-8392 KGF05823-05839, 5841-5842, 5845, 5848, 5850-5873, 5875, 5877-5884, 5886-5888, 5890-5910, 5915, 5941, 5964-5965, 6007, 6015-6016, 6020, 6025-6026, 6029, 6041-6042, 6048-6051, 6053-6059, 6062-6063, 6073, 6075, 6086-6089, 6091-6092, 6096, 6098-6101, 6103-6104, 6106, 6108, 6110-6111, 6113, 6116, 6118, 6125, 6133, 6141-6142, 6147, 6149-6151, 6153-6155, 6158-6159, 6161-6162, 6164-6167, 6169, 6171-6179, 6183-6187, 6189-6193, 6195-6202, 6204-6213, 6215-6217, 6219-6244, 6246-6250, 6252-6255, 6259-6264, 6266, 6269-6270, 6273-6275, 6277-6278, 6281-6287, 6296, 6300, 6315, 6317-6343, 6345-6360, 6362-6363, 6365, 6368, 6370-6387, 6389-6393, 6395-6400, 6402-6403, 6409, 6411, 6415, 6419, 6421, 6429, 6431-6434, 6436, 6438, 6442, 6446, 6449-6454, 6456-6457, 6466-6474, 6479, 6481-6483, 6485-6487, 6489-6498, 6500-6523, 6527-6531, 6533-6535, 6537, 6539, 6541, 6543-6545, 6547, 6550, 6552-6553, 6556-6565, 6567-6572, 6574-6577, 6581-6582, 6584-6585, 6588-6590, 6592-6593, 6596, 6600, 6635, 6646, 6648, 6650, 6658-6662, 6664-6670, 6672-6673, 6684-6685, 6690, 6692, 6695-6703, 6705, 6707, 6716, 6719, 6724-6726, 6752, 6754, 6804-6806, 6808-6815, 6818-6822, 6824-6827, 6829-6834, 6836-6837, 6839-6840, 6842-6844, 6848, 6853-6855, 6858, 6860, 6898, 6904-6905, 6908-6917, 6920-6921, 6926, 6928, 6930, 6932, 6934, 6936, 6938, 6941, 6962, 6971, 6981, 6990-6991, 6993, 6995-6996, 6998, 7001, 7010-7011, 7014, 7016, 7022-7023, 7025, 7027-7029, 7031-7039, 7041-7052, 7054-7056, 7059-7060, 7062-7067, 7069-7077, 7080, 7082, 7086, 7088-7089, 7093-7102, 7105-7106, 7108-7116, 7118-7121, 7127-7130, 7135, 7151, 7153, 7161, 7168, 7170-7171, 7177-7179, 7184-7186, 7188-7192, 7203, 7205-7207, 7219-7221, 7223-7225, 7227-7231, 7233-7235, 7238, 7242-7245, 7250-7253, 7261, 7289, 7291, 7293-7294, 7299, 7319, 7324, 7364, 7385, 7393, 7395, 7403-7405, 7409, 7411-7449, 7451-7455, 7457-7462, 7483-7484, 7486-7487, 7523-7526, 7555, 7558-7562, 7565-7571, 7574, 7576-7578, 7581-7590, 7592-7593, 7595-7599, 7603-7605, 7607-7609, 7615-7618, 7622, 7632, 7641, 7643, 7645, 7654, 7664, 7667, 7674, 7678, 7691, 7710-7711, 7714, 7718, 7725, 7741, 7744, 7760, 7768-7771, 7773, 7784-7785, 7787-7788, 7791, 7794, 7796, 7802, 7804, 7810, 7817, 7824, 7827-7829, 7831-7832, 7834, 7836-7842, 7844, 7846-7849, 7851, 7855, 7859-7860, 7862-7865, 7867-7868, 7870-7873, 7875-7878, 7880-7889, 7891-7896, 7901, 7903, 7910, 7912-7913, 7915, 7917-7925, 7930, 7938, 7952, 7959, 7965, 7987-7988, 8033, 8038, 8047, 8049-8054, 8056-8066, 8068-8082, 8084, 8086-8095, 8097, 8100, 8106-8107, 8110, 8114-8115, 8117-8119, 8121, 8123-8127, 8129-8133, 8157, 8160, 8162-8164, 8166-8167, 8175, 8181, 8183-8188, 8190-8191, 8193-8194, 8197-8198, 8201-8202, 8222-8224, 8226-8227, 8229, 8234-8236, 8238-8240, 8242-8246, 8248-8250, 8252-8258, 8260-8265, 8267-8271, 8273-8275, 8277-8278, 8282-8283, 8285-8287, 8289-8290, 8292-8294, 8300, 8303, 8305-8306, 8308, 8310-8311, 8313, 8316-8319, 8321-8322, 8329, 8331, 8336, 8348, 8357, 8361, 8366, 8369, 8374, 8379-8380, 8382, 8394, 8396-8397, 8401, 8406, 8408, 8410, 8412, 8414-8420, 8424, 8427, 8429, 8431-8435, 8437-8447, 8449-8453, 8455, 8457, 8459, 8463, 8465, 8467-8468, 8476-8479, 8484, 8486, 8492, 8494-8495, 8498-8500, 8502-8503, 8508-8509, 8511-8513, 8519, 8521, 8523-8524, 8532-8534, 8538, 8540-8541, 8543-8544, 8549-8550, 8553, 8555, 8558-8562, 8564, 8568, 8570-8571, 8574, 8577, 8579-8580, 8582-8585, 8589-8592, 8594-8597, 8599-8601, 8607, 8611-8614, 8616, 8618-8621, 8623, 8625-8626, 8628, 8630-8631, 8634-8636, 8639-8644, 8646-8647, 8649-8650, 8652, 8655-8657, 8659, 8670, 8677, 8686, 8689-8690, 8693, 8695, 8697, 8700, 8702, 8706-8707, 8712, 8714, 8717, 8724, 8742, 8761-8762, 8773, 8775-8776, 8778-8779, 8785-8792, 8794-8798, 8803, 8809, 8823, 8826-8827, 8834-8835, 8838, 8844, 8846, 8848, 8851-8852, 8855, 8860-8862, 8864-8866, 8868-8870, 8872-8882, 8884-8885, 8887-8890, 8892-8896, 8898-8910, 8912-8914, 8916-8920, 8923-8936, 8938-8941, 8944-8945, 8947-8948, 8950-8952, 8954, 8957-8959, 8963, 8965, 8968-8969, 8971-8973, 8976, 8979, 8982-8983, 8986-8988, 8990-8991, 8993-8994, 8996, 8999-9004, 9007-9008, 9010-9013, 9015-9018, 9020-9030, 9032-9038, 9040-9046, 9048-9050, 9052-9064, 9066-9067, 9069-9076, 9078-9081, 9083-9087, 9089-9105, 9107, 9109-9110, 9112-9123, 9125-9127, 9130-9133, 9135, 9137-9142, 9144-9152, 9154-9166, 9168-9171, 9173-9175, 9177, 9180, 9185-9189, 9191, 9193-9203, 9205, 9207-9254, 9257-9267, 9269-9274, 9276-9282, 9284-9285, 9288-9319, 9321, 9323-9357, 9359-9364, 9386, 9392, 9398-9403, 9405, 9407-9422, 9425-9427, 9432, 9439-9442, 9444-9445, 9447-9458, 9461, 9465-9475, 9479-9480, 9486-9489, 9491-9492, 9495, 9501, 9504, 9506, 9508-9510, 9514-9517, 9519, 9521-9526, 9529, 9533-9539, 9549-9550, 9552-9554, 9571, 9574-9576, 9578, 9580-9581, 9585-9589, 9603, 9607, 9614, 9623-9624, 9627, 9629-9632, 9634, 9639, 9646, 9648, 9679-9684, 9686-9687, 9689-9691, 9694-9698, 9701, 9703-9704, 9706, 9708, 9713, 9718-9719, 9725-9726, 9732-9742, 9759, 9761, 9763-9767, 9769, 9771-9772, 9774, 9792, 9794, 9798, 9803 MZD00274 |
| 320D 2 | GBA01767, 1782, 1847-1848, 1898, 1924 LMA00274-00276, 823-826 |
| 320D 2GC | JFM01262 NBH00162, 165 |
| 320D 2L | RAR00281-00283, 288-292, 294, 334, 337-341, 343-349, 365-373, 376-381, 388-402, 423-433, 436-440, 445-449, 452-461, 466-469, 479-481, 485-514, 518-519, 524-527, 531-582, 584-589, 591-600, 602-612, 614-626, 629-656, 662-687, 693-701, 707-715, 720-729, 732-745, 749-751, 754-757, 766-767, 772-775, 779-781, 790-793, 798-799, 801-815, 817, 819-829, 833-844, 847-849, 856-857, 861-871, 875-884, 887-896, 898-1013, 1016-1027, 1029-1037, 1039-1047, 1052-1055, 1062-1063, 1072-1073, 1077, 1079-1085, 1093-1098, 1107-1112, 1122-1127, 1139-1144, 1149-1164, 1167-1169, 1171-1221, 1229-1234, 1237-1246, 1248-1249, 1254-1263, 1265-1271, 1273-1301, 1303-1494, 1501-1503, 1505-1517, 1519-1538, 1543-1605, 1607-1693, 1695-1735, 1737-1761 ZCS00179-00321, 323-339, 343, 345-395, 416-425, 450-496, 499-533, 538-594, 615-624, 636-786, 790-791, 793-798, 803-918, 929, 960-1029, 1033-1034, 1036-1155, 1157-1160, 1167, 1171, 1179-1188, 1223-1228, 1231-1236, 1238, 1250-1262, 1265-1269, 1286-1290, 1292-1315, 1320-1348, 1352-1360, 1362-1367, 1370-1421, 1436-1440, 1446-1465, 1467-1473, 1476-1532 |
| 320D L | GDP00481, 483-485, 523-532, 538-542, 558-560, 564-570, 583-590, 595, 599-606, 621-622, 625, 633, 638, 647-648, 665, 673, 677, 679, 682-683, 688-692, 698, 713, 717, 719, 721, 725, 727, 729, 752, 754, 756-759, 761-763, 765-766, 768, 770-772, 774-776, 779-784, 786, 865-879, 881-902, 904-932, 934-938, 940-959, 961-971, 973-1055, 1057-1172 KZF00129-00131, 138-142, 148-151, 157-161, 167-170, 176-177, 179-180, 186, 189, 196-197, 199, 205-207, 210-227, 233-247, 270-271, 273-274, 276, 285, 287-288, 294-295, 297, 307, 312, 314-316, 318, 320-322, 326, 347, 349-351, 354, 358, 361, 364-365, 431, 433, 437-439, 445, 447-448, 453, 460-461, 464-466, 468-469, 473-476, 478, 482, 491-492, 496, 520, 524, 526, 530, 532-533, 539, 546, 551, 553, 556, 575, 581, 583-584, 589-591, 595, 597-598, 603, 605, 659-666, 668-805, 822-869, 871, 881-928 |
| 320D LN | PCX00237 |
| 321D LCR | TXA00274 |
| 323D 2L | KCE00253-00254, 292, 295-296, 301-306, 336-340, 343, 357-361, 368-369, 374-375, 379-382, 390-392, 410-412, 415-417, 419-420 PJP00944-00946, 957, 1124, 1195-1198, 1203-1206, 1211-1214, 1219-1236 YCR00134-00138, 141-185 |
| 323D L | LFL00664-00667 NZF00339-00346, 422, 512-513, 530-532, 534, 536-537, 539-541, 545-547, 552, 586-587, 589, 591-593, 597-598, 644-645, 649-654, 659-660, 673, 676-677, 680, 777-779, 806, 842-846 PBE02488-02489, 2535-2536, 2609-2645, 2709, 2850-2858, 2864-2867, 2875-2881, 2894-2900, 2995-3042, 3045, 3051, 3055, 3059, 3061, 3069, 3095-3098, 3104, 3108, 3131-3178, 3186-3187, 3244, 3246-3286, 3288, 3290-3297, 3363, 3365, 3370-3372, 3410, 3412-3422, 3445-3450, 3452-3471, 3509-3517, 3609-3614, 3617-3618, 3632-3633, 3649-3653, 3655-3664, 3684 YSD00871, 874, 880, 884, 887, 906-907, 956, 1076, 1206, 1239, 1259, 1277-1278, 1292-1294, 1320, 1323-1329, 1332-1338, 1341-1342, 1355-1357 ZMF00418, 495, 556 |
| 323D LN | CWG00269-00271, 301 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 2 | 6D0692 | SEAL-O-RING |
| 4 | 7M8485 | SEAL-O-RING-STOR |
| 2 | 1744874 | SEAL GP-DUO CONE |
| 2 | 4346249 | HOUSING-MOTOR |
| 1 | BULK_OIL | 16 L - FINAL DRIVE OIL |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 1% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| 1. Remove the travel drive group from the machine. Refer to UENR3252, Disassembly and Assembly, "Travel Motor - Remove". 2. Disassemble the travel drive group. Refer to UENR3252, Disassembly and Assembly, "Travel Motor - Disassemble". 3. Replace with the new motor housing-Non OPL housing and the new duo cone seal. 4. Assemble the travel drive group. Refer to UENR3252, Disassembly and Assembly, "Travel Motor - Assemble". Refer to the images in order to install the motor housing. 5. Install the travel drive group onto the machine. Refer to UENR3252, Disassembly and Assembly, "Travel Motor - Install". |
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SERVICE CLAIM ALLOWANCES
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0-24 mo |
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25-36 mo |
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| NOTE: This is a 43.5-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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