PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK ASSEMBLY ON CERTAIN 390F EXCAVATORS
Usage:
TEBE3575-00
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| 29Oct2015 |
U-583
A-424
O-510
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE STICK ASSEMBLY ON CERTAIN 390F EXCAVATORS |
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| 6502 | PS53067 |
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53067" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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TERMINATION DATE |
| 31Oct2018 |
PROBLEM
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| The existing stick assembly has a potential risk to fail on certain 390F Excavators. If the existing stick assembly has a welding defect, it can have a welding crack. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 390F | HSM00284-00285, 287, 289-295, 298, 300 TYE00132-00165 |
| 390F L | MGF00156, 160-161, 229, 235, 241 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 4410048 | STICK AS-BRG |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 6% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Replace the failed stick assembly with new 441-0048 Stick Assembly. Refer to UENR0165, Disassembly and Assembly, 390F Excavator Machine Systems, "Stick - Remove and Install", in order to complete this Rework Procedure. |
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SERVICE CLAIM ALLOWANCES
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0-24 mo |
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25-36 mo |
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| NOTE: This is a 16.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
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