PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN 349E EXCAVATORS, AND 980K WHEEL LOADERS
Usage:
TEBE3599-02
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| 22Sep2015 |
| (Revised 24Jan2017) |
U-509
A-367
D-438
O-441
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| After Failure Only | PRODUCT SUPPORT PROGRAM FOR REPLACING THE ARD HEAD ON CERTAIN 349E EXCAVATORS, AND 980K WHEEL LOADERS |
|
| 108M 1088 | PS53035 |
|
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| NOTE: | Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar. |
| NOTE: | This Program can only be administered after a failure occurs. The decision whether to apply the Program is made by the dealer. When reporting the repair, use "PS53035" as the Part Number and "7755" as the Group Number. Use "96" as the Warranty Claim Description Code and use "Z" as the SIMS Description Code. |
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| NOTE: | The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst. |
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| NOTE: | This Revised Service Letter replaces the 22Sep2015 (Revised 25Aug2016) Service Letter. A change has been made to the Action Required. |
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TERMINATION DATE |
| 30Sep2017 |
PROBLEM
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| The existing 348-3402 ARD Head can develop an internal short and cause the heater to not function on certain 349E Excavators, and 980K Wheel Loaders. If the heater fails to turn on and clean the ARD head, it will begin to develop soot deposits on the nozzle and may cause failed DPF regenerations. |
AFFECTED PRODUCT
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| Model | Identification Number |
| 349E | FJB00180-00191 RGH00146-00157, 159-164, 166-171 |
| 349E L | KFX00148-00150, 152-154, 156-159, 161-165, 167-176, 180, 182-187, 190-193, 195-196, 198, 203, 205-207, 209-211, 213-215, 217-219, 221, 224, 226-228, 230, 232-233, 236, 238, 241-242, 244, 246-247, 250, 252, 254-257, 260-261, 263-270, 272-273, 275-279, 281-283, 289, 291-293, 296-299, 301, 303-306, 309, 311-316, 318, 323-325, 327-328, 330-337, 339-343, 345-347, 349, 351-352, 357-359, 361-376, 379-380, 382-388, 390-392, 397-399, 402, 404-407, 410, 412-413, 415, 417-430, 433-435, 437-444, 446-460, 462-466 MPZ00208-00210, 212-214, 217, 219, 221, 223, 225, 229, 232-233, 235, 237-238, 241, 244-245, 248-249, 251-259, 261-262, 264-267, 269-270, 273, 277-278, 283-286, 288-293, 298-302, 304, 307, 309-311, 313-320, 323-326, 328-329, 331, 333-334, 337-338, 340-342, 344-346, 349-350, 352-353, 355-368, 371-374, 376-378, 380, 382-384, 389-394, 396-411, 413-416, 419, 421, 423-426, 428, 430, 432-433, 435-437, 439-447, 451-452, 454-459, 462-467, 471-479, 481, 483, 485-494, 496, 498-499, 501, 503-508, 511-517, 519, 521-536, 538-543, 547-550, 552, 554-555, 557-563, 566-574, 576-579, 581, 583-595, 597-599, 602-606, 608-615, 617-618, 620-625, 627-628, 630, 632-638, 640-641, 643-645, 648-654, 657-659, 661-670, 672-673, 675-686, 688-696, 698, 700-702, 704-710, 712-793, 795-806, 808-817, 819-828 MZW00211-00217 SPG00194-00195, 197-211 TFG00214-00217, 219-220, 222-223, 226-229, 231-232, 234, 236-239, 242-247, 250-251, 253-254, 256, 258, 260-262, 264, 266-267, 271, 273, 276-278, 281-283, 286, 288-297, 299-301, 306-308, 310-312, 314-315, 317-321, 326-327, 333-337, 339, 341-347, 351-354, 357-360, 362-363, 365-366, 368-372, 376-378, 380, 382, 384-385, 388-392, 394-397, 399-400, 403-408, 411-418, 420-421, 423-424, 426-427, 429-430, 434-439, 442, 444-445, 447-457, 459, 461-462, 464-467, 469-470, 474-478, 480-482, 484-485, 487-490, 493, 496-499, 501-507, 510-514, 516-517, 519-520, 522-524, 527, 529-538, 541-543, 546, 548-549, 551-557, 562-563, 567, 572-574, 576-587, 589-592, 594-600, 602-614, 617-618, 620, 622-623, 625-627, 632-634, 636, 638-639, 642-643, 645, 647, 650-655, 657-661, 663-679, 681-692, 694-697, 699-700, 702, 706-708, 710-713, 716-718, 720-721, 723-724, 726-732, 734-743, 745-747, 749-753, 755, 757-765, 767-769, 771-777, 779-784, 786, 788-790, 792-794, 796, 800-801, 803, 806, 808-816, 818-819, 821-824, 826, 828-837, 839-844, 846-854, 856-868, 870-882, 885-888, 890-892, 894-895, 897-905, 907-915, 917-930, 932-1008, 1010-1048, 1050-1086, 1088-1110, 1112-1113, 1115-1125, 1127-1135 WHZ00139-00142 |
| 349E LC-VG | DGE00231-00235, 238-239, 242-246, 248-249, 251-255, 257-258, 261-262, 264-266, 268-273, 275-278, 280, 283, 285-308, 311-362 KCN00197, 200, 202-204, 206, 208-210, 212-216, 218-220, 224-225, 229-232, 234-236, 238-241, 243-247, 249-250, 254-256, 258-259, 261, 264, 266-268, 270-273, 275-277, 280-289, 291-294, 297, 299-310, 312-323, 325-354 |
| 349E OEM | FKF00101-00102 S3P00201-00202, 204-214 |
| 980K | GTZ00137-00140, 142, 144-145, 148, 150, 153-154, 156-158, 160, 164-167, 169, 171, 173, 176, 179, 183-191, 193, 195, 197, 200-201, 205-207, 212, 215-216, 219, 225, 227-228, 230, 235-237, 239, 241, 243, 253-254, 256-258, 260, 266-267, 269-270, 272, 278-280, 283, 287-288, 290, 293-294, 298-302, 304, 307, 309, 312-313, 316-317, 320, 322, 326, 329, 332, 334, 336, 339, 341-343, 346-348, 350-352, 354-356, 358, 363, 368, 371-372, 375, 377-378, 381-383, 387, 390, 393-394, 397-398, 404, 407, 409-411, 413, 416, 418, 420-421, 423-424, 426-431, 435-436, 439, 441-442, 445-446, 449-452, 454-455, 458-461, 463, 466, 469, 471-473, 475-485, 487-488, 490-494, 497, 499-505, 507, 509-512, 514, 516-517, 519-524, 527-530, 533-534, 536-540, 543, 545, 547-549, 551-553, 556-560, 562-564, 566-568, 570, 573-574, 578-580, 582-586, 588-593, 595-599, 604, 608, 610, 613-614, 617, 619-622, 624-626, 628, 630-641, 643-651, 653-660, 662-664, 666-667 W7K00299, 302-304, 311-315, 318-319, 321, 323-325, 327-328, 330, 333-336, 338-341, 344, 346-347, 349-351, 353-354, 356-361, 363, 367-369, 372-378, 380-382, 384-385, 387, 390, 392-395, 397-402, 405, 407-409, 411, 413-416, 418, 421-422, 424-425, 432-436, 438, 440, 444-445, 451-457, 459-462, 467, 469-471, 473-474, 477-479, 481, 483-484, 488-493, 495-499, 501, 504-506, 511-514, 516-517, 519-520, 522-523, 525-528, 530-531, 533, 535, 537-538, 543-544, 546-548, 550-552, 555-557, 559, 561, 563-564, 566-569, 572-574, 579-586, 588, 591-596, 599-600, 604-605, 607-609, 611, 615-617, 619, 624-625, 627, 629, 632-635, 637-638, 642-645, 647, 649-651, 653-654, 656-657, 662, 664-665, 669, 671, 675-676, 679-680, 687, 689, 691, 697, 699, 701-705, 707, 709-712, 715-716, 718, 720, 722-723, 726, 728-729, 731-734, 741, 743, 745, 747, 751-752, 754-755, 757, 760, 762-763, 766, 768, 770-775, 777, 779, 781-782, 785, 787, 789-790, 792-795, 797, 799-800, 803-806, 808, 813-814, 816, 818, 820, 822-824, 826-827, 829-832, 834, 836-838, 841-843, 845-846, 852-853, 858, 861, 866, 868, 870, 874, 876, 878-883, 885, 887-889, 891-892, 895-902, 904, 906-909, 911-912, 914, 918-919, 925-926, 930-932, 934-935, 939-940, 944, 946-950, 955-957, 959-968, 970-971, 973-975, 977, 979, 981-984, 987-995, 1001-1003, 1007-1008, 1010-1012, 1016-1017, 1021, 1023-1026, 1029-1030, 1033-1036, 1038, 1040-1041, 1043-1048, 1051-1053, 1055, 1058, 1061-1064, 1066, 1069-1070, 1072-1078, 1080, 1083, 1085-1089, 1092-1095, 1098-1100, 1102, 1104-1105, 1109-1111, 1115, 1117-1120, 1122, 1124, 1126, 1129, 1132-1134, 1136-1137, 1139, 1142-1144, 1146, 1148-1149, 1151-1152, 1156-1157, 1161-1165, 1167-1168, 1173, 1175-1177, 1179, 1181-1186, 1188, 1192, 1194-1197, 1203, 1205-1207, 1209, 1211-1212, 1214-1215, 1217-1218, 1220, 1223, 1225-1230, 1232, 1236-1237, 1241-1245, 1248-1249, 1251, 1253, 1255, 1257-1260, 1262-1265, 1267-1269, 1271-1273, 1277, 1280, 1282-1285, 1287-1289, 1291-1292, 1295-1296, 1298-1300, 1302, 1305, 1307-1309, 1311, 1313-1315, 1317-1319, 1321, 1324-1325, 1327-1329, 1332-1339, 1343-1346, 1348-1350, 1354, 1357-1359, 1361-1364, 1368-1372, 1374-1376, 1378-1379, 1385-1386, 1389-1390, 1394, 1397-1400, 1403-1404, 1407-1415, 1417-1419, 1421-1423, 1427-1435, 1440-1442, 1445-1447, 1451-1455, 1457-1460, 1462, 1466, 1468-1472, 1477-1480, 1484-1486, 1488-1489, 1491-1493, 1497, 1499-1501, 1504-1507, 1509-1518, 1522-1523, 1525-1526, 1528-1529, 1531, 1533-1534, 1536-1540, 1542-1545, 1548, 1550, 1552, 1554-1557, 1559-1569, 1571-1576, 1581-1582, 1586, 1589, 1591, 1593-1596, 1600-1601, 1604, 1606-1607, 1609, 1616-1617, 1620-1623, 1626, 1629-1638, 1640, 1643-1644, 1646-1648, 1650-1652, 1654-1657, 1659, 1663, 1665, 1669-1670, 1672-1684, 1686-1689, 1694, 1697, 1701-1704, 1706-1714, 1716, 1718, 1720, 1722-1723, 1725-1726, 1728-1732, 1734-1735, 1739-1744, 1746, 1748-1750, 1753, 1757-1763, 1765-1773, 1776, 1778-1793, 1795-1807, 1809-1810, 1814-1834, 1838-1841, 1843-1844, 1846-1851, 1853-1860, 1863-1865, 1867-1870, 1874, 1876-1878, 1880-1883, 1885-1888, 1890-1893, 1895-1898, 1900-1917, 1919-1934, 1936-1940, 1942-1968, 1970-1972, 1974-1979, 1982-1987, 1989-2030, 2032, 2035-2041, 2043-2050, 2052-2069, 2071-2091, 2093-2094, 2096-2111, 2113-2121, 2124, 2126-2128, 2130-2144, 2146-2149, 2152-2155, 2157-2159, 2161-2162, 2164-2183, 2185-2190, 2192-2204, 2206, 2208-2226, 2228, 2231-2241 |
| 980K OEM | NEP00102-00105, 107, 110, 112-114 |
PARTS NEEDED
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Qty |
Part Number | Description |
| 1 | 20R3536 | HEAD AS-COMB |
| 1 | 3296729 | GASKET |
| 2 | 3483425 | GASKET |
| 1 | 4656906 | 980K Engine Control Software |
| 1 | 4884995 | 349E Engine Control Software |
| In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 8% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer. |
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ACTION REQUIRED
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| Replace the 348-3402 ARD Head with the improved 20R-3536 ARD Head. The new ARD head has an improved seal to prevent heater shorting. Note: Clamping the coolant lines off prior to removing the ARD head prevents large coolant loss. After the repair is complete monitor the coolant level in the shunt tank and top off if necessary. Update to latest engine control software which also has regen and heater cycle improvements included. |
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SERVICE CLAIM ALLOWANCES
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0-84 mo |
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| NOTE: This is a 2.0-hour job | ||||||
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PARTS DISPOSITION
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| Handle the parts in accordance with your Warranty Bulletin on warranty parts handling. |
Caterpillar Information System:
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