PRODUCT IMPROVEMENT PROGRAM FOR REWORKING AND OR REPLACING THE SWING BEARING HARDWARE ON CERTAIN 308E2 MINI HYDRAULIC EXCAVATORS Caterpillar

PRODUCT IMPROVEMENT PROGRAM FOR REWORKING AND OR REPLACING THE SWING BEARING HARDWARE ON CERTAIN 308E2 MINI HYDRAULIC EXCAVATORS

Usage:

TEBE3545-00

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24Sep2015

U-513

D-443

O-445

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Priority	PRODUCT IMPROVEMENT PROGRAM FOR REWORKING AND OR REPLACING THE SWING BEARING HARDWARE ON CERTAIN 308E2 MINI HYDRAULIC EXCAVATORS
7916 7063		PI32551

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NOTE:

Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.

NOTE:

This Program must be administered as soon as possible. When reporting the repair, use "PI32551" as the Part Number and "7751" as the Group Number, "56" as the Warranty Claim Description Code and "T" as the SIMS Description code. Exception: If the repair is done after failure, use "PI32551" as the Part Number, "7751" as the Group Number, "96" as the Warranty Claim Description Code, and "Z" as the SIMS Description Code.

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NOTE:

The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.

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COMPLETION DATE	TERMINATION DATE
31Mar2016	30Sep2016

PROBLEM

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The existing 1069162/">106-9162 Bolt may become loose and/or broken on the swing bearing at low hours on certain 308E2 Mini Hydraulic Excavators. The loose and/or broken bolts will result in noisy operation from the bearing area during swing function. Continued use may result in damage to the bearing.

AFFECTED PRODUCT

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Model	Identification Number
308E 2CR	FJX00127, 129, 140-179, 200-300, 302-1226

PARTS NEEDED

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Qty	Part Number	Description
67	1069162	BOLT-HEX HEAD (After Failure Only)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 41% of dealership population. This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.

ACTION REQUIRED

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Refer to SEHS0423, Special Instruction, "Inspection and Rework Procedure for Swing Bearing Bolted Joint on Certain 308E2 Excavators", for inspection and/or rework of the swing bearing bolted joint.

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OWNER NOTIFICATION

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Owners in the following countries will receive the attached Owner Notification:
US
Canada

SERVICE CLAIM ALLOWANCES

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Caterpillar		Dealer Suggested		Customer Suggested
Parts %	Labor Hrs%	Parts %	Labor Hrs%	Parts %	Labor Hrs%
100%	100%	0%	0%	0%	0%

NOTE: This is a 8.0-hour job
Before Failure: This is an 8.0 hour job. It requires removal of the center cover, swing motor, and re-tightening of the inner and outer swing bearing bolts to 240 N.m. After Failure: This is a 24.0 hour job. An additional 16.0 hours are allowed for removal of the cab/canopy, platform, swing motor, upper frame, and replacement of the bolts. Resultant damage may include, but is not limited to, the swing motor pinion, swing bearing, and undercarriage ring.

PARTS DISPOSITION

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.

MAKE EVERY EFFORT TO COMPLETE THIS PROGRAM AS SOON AS POSSIBLE.

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EXAMPLE COPY OF OWNER NOTIFICATION

XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

PRIORITY - PRODUCT IMPROVEMENT PROGRAM FOR REWORKING AND/OR REPLACING THE SWING BEARING HARDWARE

MODELS INVOLVED - CERTAIN 308E2 MINI HYDRAULIC EXCAVATORS

Dear Cat Product Owner:

The swing bearing bolts need to be inspected, retightened, and/or replaced on the products listed below. The existing bolts can become loose. You will not be charged for the service performed.

Contact your local Cat dealer immediately to schedule this service. The dealer will advise you of the time required to complete this service.

If you are no longer the owner of this product(s), please contact your local Cat dealer so that our records can be updated. Please refer the dealer to their Service Letter dated 24Sep2015 when scheduling this service.

We regret the inconvenience this may cause you, but urge you to have this service performed as soon as possible to prevent unscheduled downtime.

Caterpillar Inc.

Identification #(s)

Attached to 24Sep2015 Service Letter